The hotel was unable to provide key cards that worked to open room doors. They said that the programming part for the key cards wouldn’t work. Every time we needed to get into our room we had to wait for an employee to come up and unlock it. They only had one employee on during the evening and night hours so we were left waiting up to 25 minutes to get into our rooms. The employees were very nice and trying to do their best but they were very understaffed and the GM wouldn’t do anything to help. There were no pool towels, all floors were wet and very slippery, the hallways and elevator area were dirty. My friend slipped and fell on the wet floor and had to be taken to the ER. GM was blaming him for falling, saying there was nothing she could do for him. Employees were very nice and trying to do their jobs but getting no help from management. Rooms were clean and comfortable but wouldn’t take the chance of staying here again. I’d give the actual staff a 5 stars for doing everything they could to help the guests but would give management zero stars for not stepping up and figuring out how to fix the key card issue.