Hotels in Cairns City, Cairns

This booking is one of the rare ones I had serious dissatisfaction so I had to write a long review. First the information on the booking page is not fully transparent. We were only made aware that the 2 bedroom suite we booked does not offer daily room cleaning service. Cleaning service comes in only every 3 days of stay (so for 5 nights we stayed, the room was cleaned only once!) If this was well informed, I probably would not consider booking this room. Second, the service was almost non-existent. When they said clean towels can be offered upon request, the towels were literally left on the table top immediate behind the front door. On the “clean day”, we were amazed to find toilet brush and bin left on the closed toilet bowl, ants were spotted near the sink, tissue boxes were not refilled, and pillow cases had clear sign of dirty marks. Despite a 5-night stay, hotel didn’t allow any late check out beyond 12pm. Front desk insisted an hourly fee and different people were giving different fee rates. This was again confusing and disappointing. Pls also note overnight parking is charged at $12 per night. Breakfast offered at $28/pax had limited choices (basic international breakfast) Other than above, the room is generally clean. We didn’t have a chance to explore other parts of the hotel so no comment on the amenities. The location was fantastic, within walking distance to the pier and good selection of food options.

Facilities: New Cleanliness: Spotless Environment: Beautiful Service: Attentive The location is excellent, and local tour groups even offer convenient pick-up and drop-off services from the hotel. The hotel's dining options are superb. It's particularly well-suited for family trips, as children will have a fantastic time playing right within the hotel.

The hotel was extremely customer friendly. We had booked an ocean view room and they initially did not put us in that. When we went to get it corrected, they not only put us in an oceanview room but also gave us free breakfast for two days. The staff was incredibly friendly. The location was super convenient.Overall was a fantastic stop.

Spent 4 nights at the Cairns Plaza and couldn’t have been happier. Good, clean room. Staff couldn’t have been more helpful and pleasant with it. Excellent location for getting around - 15 mins walk from the reef terminals and 3 mins walk to the bus to the botanical gardens. Very close to cafes/restaurants, the night market and shops. I knew beforehand there was no hotel restaurant but breakfast/meal boxes available to purchase. I would happily go back

The room is large and clean, and there is a swimming pool downstairs for playing in the water. The front desk is open 24 hours a day, and refunds are very fast in the early morning. The location is in the center of Cairns, there are many foods nearby, and it is not far from the sea pier and supermarket.

We stayed in the lovely and spacious executive king room, but unfortunately had to move to a deluxe king room with a balcony on the second night due to the executive room being fully booked. We were somewhat disappointed as the deluxe room felt older and less well-maintained, a noticeable downgrade. However, we appreciated the convenient second-floor area with complimentary coffee, books, and games, and the hotel's location was ideal; close to restaurants and shops yet peaceful.

I had an exceptional 7-night stay at Crystalbrook Flynn. The hospitality and service were outstanding, with staff always attentive and friendly. My room was impeccably cleaned daily, with bottled water consistently replenished, ensuring a comfortable and refreshing stay. The hotel’s location is a standout feature – strategically placed near eateries and popular places of interest, making it incredibly convenient and accessible. Whether exploring nearby attractions or dining out, everything was just a short distance away. I truly enjoyed my time at Crystalbrook Flynn and would highly recommend it for its excellent service and prime location.

The hotel is a good location walking distance to Bars and restaurants It is very dated and in need of a revamp old lifts We got checked in but was disappointed to Find out that the hotel was under construction and that there was no pool they did provide transport to another hotel but we just went to the public one Fresh towels were provided daily but the bath had not been cleaned or washed out The bathroom is small can’t fit two people in at the same time

Reasonable price for a wonderful service Highly recommend everyone to stay in Heritage Cairns. The staff was responsive to our night arrival and everything was pretty smooth. The rooms were clean and the WiFi connection is stable too. The staff kindly arranged a suitable room for my mum who was not good at walking. Moreover, the staff let us use the shower room with towel and amenities even we had already checked out that day. Many thanks for their hospitality!

The hotel is centrally located Rooms are nice and clean although We wanted single large bed but we offered two separate ones They are very particular about check out at 1000 Most of the hotels at least give one hour relaxation but they were adamant at 10 No room cleaning was done on the second day and the lockers did not work Breakfast is quite standard nothing exceptional Overall a comfortable stay but I really wish to check out at 1100