Apartments Playa de Castelldefels

Excellent customer service - stayed there twice during our trip - both times, different styles of units, were great.

The apartment was nice and comfortable. But where to check in wasn't clear and we walked aound in the rain to find the hotel which is where you check in. Hotel Playafels is where you should use for your drop off if you use the apartments.

Location was Great ! Friendly and Helpful Staff. Defiantly Recommend this Stay for Traveler's !

One of the worst experiences, terrible costumer service, AVOID THIS PLACE Money taken from our personal belongings from the cleaning ladies, when we mentioned this at reception saying it was not going to be a problem if they took them but we just wanted them back they said they asked them and they did not take them that I was misunderstanding (I know they took them as they also moved my personal belongings) The guy at reception said I should ask my father if he didn’t take them as the cleaning ladies were asked and they said they didn’t so I must have forgotten were I put them or my dad took them (really???!!!) I asked to speak to the manager as I was not lying and I wouldn’t make a big thing without a reason but they accused me of being lying or that my dad took them and the big surprise was that the Director Sol Zanini Pereyra was the worst! She had a terrible attitude assuring that never happen and at a point she was rude and mocking about the situation (my partner was upset about her attitude), she never listened us nor try empathy she just literally said that didn’t happen, that I must have lost them somewhere else, or that I was imaging I left them there or that my dad took them. Such a terrible attitude and costumer service, they defended a thief. Don’t waste your money at this place, the apartment was old, without the maintenance needed, not well cleaned, the pans were greasy when we got there and one day before our check out this thief took our money.

It’s a nice hotel with a nice view, very near to the beach

clean. Staff helped with luggage and accommodate for a late check out when possible. The location was great, a step from the beach. Many restaurants, bars and chiringuitos near by. Even the train station is close enough to go to either Barcelona or Sitges to spend the day. Recommended!

Only a 1 night stay at this apartment but it was clean, comfortable, close to the beach, and the staff were helpful and friendly. The surrounding area is noisy at night. The amount of fragrance used at this property could be an issue for some sensitive travellers.