4 Spa Resort Hotel Reviews

very clean

Hotel very clean. Great service. Unfortunately, the breakfasts leave much to be desired. But the gratification is great coffee.

The structure and the spa are excellent

friendly staff

night I heard a noise,

Upon arrival, we thought the hotel had been shut down. Broken windows, paint peeling off the building. No prompt on how to enter the building. When checking in, the atmosphere was dark, dull and the place felt abandoned. The room was awful. Nothing close to the pictures. A large room with a brown bed, brown canvas on the wall with Smokey walls. No decorations to make it feel nice - this was an upgraded room. The bathroom smelt terrible, mould & miserable. The pool was closed. The spa was closed. Nothing in walking distance. Told the beach was 25min drive. No restaurants apart from the one on site, looked deserted. We checked out after 5minutes. Asked to see the manager, not available. Had no response to our complaint. Looks like they don’t care as it’s evident they don’t care about this hotel. I would describe it as a 1 star motel of nightmares.

Soulless hotel that markets itself as a resort hotel but when we arrived October 21 the outdoor pool was shut, the indoor pool was not available to hotel guests, we were given a room that was terrible (a so called superior room that looked nothing like the picture on the website and had one chair, limited natural light), various technology that didn’t work, food awful and nothing like the expected levels of a 4 sta venue (supposedly). The hotel has no comfortable seating inside and the bar / restaurant is basic and lacks any kind of atmosphere. The spa has been built in an underground cavernous space that isn’t at all restful. Even finding the hotel required a ridiculously dangerous sharp right turn off a major dual carriageway. Compared with other Italian hotels and venues I have stayed, this was dreadful and not up to standard.

Very friedly staff, comfortable rooms in a wonderful part of Italy. Andrea Romano from front desk was extremely kind and helpful at all times with my demands. Dinner is served by the amazing hotel pool. Food is anything other than sublime. Definitely planning to come back.

The hotel is clean and normal but there is no logic. First of all, I am sorry for the workers in the bar and restaurant. We stayed for 2 nights, and the same staff worked all the time, in the morning and in the evening also. Thats hard! So, there is a pool what you can use only between 10.00 a.m. - 18.00 p.m. I mean, why? If you travel to the downtown for sightseeing, than you cant use the pool in the morning nor in the late afternoon or evening... nonsense. You have to pay more if you want to use the spa. The hotel has a restaurant named "Pizzeria" but there is no pizza at all :D In the second night there was a fire alarm around 2 a.m., but there was no fire anywhere, only the workers suffered something. The staff are nice and helpful.

Absolutely a disaster. Booked months ago for a little holiday starting tonight. I'm getting an email now that the reservation has been cancelled. They didn't even bother to call. NEVER AGAIN. Never had service like this before

Average reception. Large and spacious rooms, very bright. I gave it 3 out of 5 for the poor cleanliness: by pure chance we opened one of the desk drawers and...(😱) crumbs and indescribable dirt (I deliberately left the drawer open upon departure... To the wise) ... Ditto under the sofa bed, dust accumulated for some time!!! Very good breakfast and waitress in the room super fast and very kind.

Traveling to Catania with two colleagues. Hotel reservation made 3 weeks before the date and successful. Today the hotel tells us that it has no rooms and does not guarantee us re-protection in another hotel! Terrible treatment!!!!!!!!!!!!!

Very clean, really large room. All the comforts. Very varied breakfast, from fruit to savory, abundant. Convenient location to reach the center quickly and easily by car. Attentive and kind staff. Overall, a pleasant experience.

A structure with ample parking, standard rooms with excellent space and the possibility of having multiple services... Nightmarish breakfast: seeing cooked shoulder meat in the savory section and cheese hardened by a cut that is not very fresh in a hotel/resort... .at these prices! To improve the electronic equipment in the rooms. Highly distracted receptionist staff with zero friendliness. N.C.S.