Bad service attitude. We booked for three days and two nights, and promised to provide 24-hour hot water, but on the first day of our stay, we found that there was no hot water, so we went to them to fix it the next day, and said that we were not there during the day, so we could just come in and fix it . But they called us at night and asked us to come and fix the water heater after we were in the hotel. However, there was a problem with the water heater accessories, and it couldn't be solved that day, so we had to come in for repairs the next morning. They did come and fix it the third morning, but it wasn't fixed by the time we checked out. We asked them to compensate us, but they said: "When the previous guests checked in, they didn't respond to the problem of the water heater. When we checked in, they only reported the problem of the water heater." We refuted it and clearly promised to provide 24 Hot water was available every hour, but by the time we checked out, the water heater had not been repaired. But they said that you can choose to check out at 12 noon. Really convinced. I was traveling and was very tired all day long. I wanted to take a hot bath and relax, but I encountered a problem with the water heater. They also said that there were no problems before we checked in; that the water heater only had problems after we checked in. What kind of fallacy and logic is this?
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