Diaoyutai Boutique Hotel Chengdu Reviews
Diaoyutai Boutique Hotel Chengdu
No.38-39 Kuan Alley, Chengdu, ChinaView Hotel Details
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Diaoyutai Boutique Hotel Chengdu Guest Reviews
4.8/5
Amazing
842 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(842)
Positive reviews(835)
Reviews with photos/video(267)
Friendly front desk staff(137)
Well designed(71)
Delicious breakfast(60)
Perfect for kids(25)
Well decorated(24)
Close to metro(19)
Tasty restaurant(17)
Negative reviews(7)
travelingtangerine
Premier Room (Double bed)
Stayed in Apr 2023
Couples
3 review
Posted on May 31, 2023
I booked this hotel to compare with temple house and I would definitely recommend temple house over diaoyutai. Despite the no smoking sign there was a distinct smell of cigarette smoke in the room. The room setup doesn't make much sense with the walk in closet at the opposite end of the bed and bathroom. The bed is quite comfy so that's a plus. A lot of the channels on the tv didn't work which was weird because they worked at all the other hotels I stayed at in Chengdu. The original room they gave me was on a higher floor but looked right into the residential building next door so I wouldn't be able to open the curtains hence I requested a room change. The new one was better location wise but the windows were really dirty as if they'd never been wiped.
Location is good if you want to explore xuanzhai alley but beware there are A LOT of tourists. Soundproofing is good and you can get a good night's sleep despite the ruckus outside.
Response from Property: Dear Guest,Thank you for taking the time to leave your feedback for the hotel. We respect and value the feedback of every guest, and we regret that this stay did not perfectly meet your expectations. We deeply apologize. The hotel is located in a bustling block of Kuanzhai Alley, which is a microcosm of Chengdu's traditional urban and cultural life. We have always been committed to maintaining the beautiful environment inside and outside the hotel. After receiving your feedback during your stay, the hotel will contact you as soon as possible and make every effort to ensure that your stay experience is not affected as much as possible. At the same time, in response to the issues you reported during your stay, we have promptly forwarded your comments to the relevant department leaders for improvement, and have also provided corresponding handling and training. We will actively improve our professional level and service standards, striving to make every guest feel the warmth of returning home. We are willing to grow with your attention and sincerely look forward to your next visit!Sincerely,[ Executive Assistant Manager - Joyce Qin ]
Youbao
Premier Room (Double bed)
Stayed in Feb 2023
Family
2 review
Outstanding
Posted on Feb 26, 2023
Employees have good attention to details; particularly Enola from the front desk.
Response from Property: Dear guest, thank you for choosing Chengdu Diaoyutai Boutique Hotel again and sharing your experience. Your trust is our greatest honor and we do everything we can to make every stay as comfortable as possible. Providing thoughtful and customized services for every guest is the philosophy that the hotel team has always adhered to. Sincerely look forward to your coming again! ——Fan Shengwei Hotel Manager
Anonymous User
Superior Room (2 beds)
Stayed in Apr 2024
Family
15 review
Outstanding
Posted on May 1, 2024
Very stylish hotel, very convenient for eating in Kuanzhai Alley! The hotel breakfast is very exquisite, few people and quiet, the experience is very comfortable, the service is warm and thoughtful! I will definitely stay here next time!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Diaoyutai Boutique Hotel Chengdu and sharing your experience. Thank you for your praise for our staff. Your trust is our greatest honor. We will do everything we can to make your stay comfortable and pleasant. We sincerely look forward to your next stay! ——Qin Yan, Hotel Manager
Guest User
Premier Room (Double bed)
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 4, 2024
This is a hotel I must stay in every time I go to Chengdu. It is simple and modern, and quiet in the hustle and bustle. The front desk staff is warm and thoughtful, and you will feel happy at home from the front door! A great hotel! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Diaoyutai Boutique Hotel Chengdu and sharing your experience. Thank you for your praise for our staff. Your trust is our greatest honor. We will do everything we can to make your stay comfortable and pleasant. We sincerely look forward to your next stay! ——Qin Yan, Hotel Manager
Guest User
Premier Room (Double bed)
Stayed in Mar 2024
Family
31 review
Outstanding
Posted on Apr 3, 2024
Deep in the Kuanzhai Alley, a popular online attraction, you can feel the lively a**osphere of the world at any time; if you don’t like it too lively, get up early at 7 o’clock and take a walk in the alley where only sanitation workers work, which is very pleasant.
The room type was upgraded when I checked in, and the service staff such as Xiao Chen at the front desk provided thoughtful service.
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6/9
Response from Property: Dear guest, thank you for choosing Diaoyutai Boutique Hotel Chengdu and sharing your experience. Thank you for your praise for our staff. Your trust is our greatest honor. We will do everything we can to make your stay comfortable and pleasant. We sincerely look forward to your next stay! ——Qin Yan, Hotel Manager
Guest User
Premier Room (Double bed)
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Mar 28, 2024
The hotel environment is superb, the aesthetics are online, and the service is very thoughtful. This time, I was received by Xiao Chen at the front desk, and the service was very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Diaoyutai Boutique Hotel Chengdu and sharing your experience. Thank you for your praise for our staff. Your trust is our greatest honor. We will do everything we can to make your stay comfortable and pleasant. We sincerely look forward to your next stay! ——Qin Yan, Hotel Manager
Tiaotiaochoubaguai
Suite (Double bed)
Stayed in Mar 2024
Business travellers
10 review
Outstanding
Posted on Mar 14, 2024
A very high check-in experience. From the front desk to the concierge to the guest room, all touch points reached 100% satisfaction. Since we arrived early, Xiao Ma at the front desk upgraded our room type and arranged all the details thoughtfully. There is also a concierge who is warm and thoughtful. Xiao Chen specially drove to Taikoo Li to pick us up and take us back to the hotel to help us carry our luggage. He was very considerate and thanked every employee of Diaoyutai. He also wished the hotel better and better.
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6/7
Response from Property: Dear guest, thank you for choosing Chengdu Diaoyutai Boutique Hotel and sharing your stay experience. Thank you for your praise of our staff. Your trust is our greatest honor. We will do our best to make your stay comfortable and enjoyable every time. Sincerely looking forward to your next stay! ——Qin Yan, Deputy Manager of Hotel Administration
Guest User
Premier Room (Double bed)
Stayed in Mar 2024
Business travellers
4 review
Posted on Mar 11, 2024
The hotel room facilities are average. The mattress and pillows are extremely uncomfortable. I didn't sleep well all night. Since it faces the street, it was very noisy starting at 6 o'clock in the morning. The price of more than 2,000 a night is not as comfortable as a hotel with more than 200. The breakfast has very few types. Basically it’s better than nothing! A hotel I will never stay in again! Very poor value for money and uncomfortable!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to leave your comments for the hotel. We respect and value the comments of every guest. We are very sorry that this stay did not meet your expectations perfectly. We apologize. Regarding the issues you mentioned, we have immediately fed back to the leaders of the relevant depar**ents for improvement and adjus**ent. The hotel is located in the bustling district of Kuanzhai Alley. Kuanzhai Alley is a microcosm of the traditional urban humanistic life in Chengdu. The hotel design retains the courtyard style of the building itself. Some rooms face Kuanzhai Alley, and some rooms face the inner courtyard. We have always been committed to maintaining the beautiful environment inside and outside the hotel, providing guests with comfortable, high-quality services and accommodation experience. And we will actively improve our professional level and service standards, and strengthen professional training and management. Your valuable opinions and suggestions are an important driving force for us to continuously improve our products and services. We are willing to grow with your attention and sincerely look forward to your next visit!
ddytq
Premier Room (Double bed)
Stayed in Mar 2024
Family
5 review
Outstanding
Posted on Mar 12, 2024
The hotel is in a very good location, facing the subway entrance. The hotel has direct access to Kuanzhai Alley. The manager on duty, Xiao Wang, is very attentive and arranges everything in place.
The staff at the door are also very enthusiastic, and Master Wang Bing keeps introducing the hotel and its surroundings.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Diaoyutai Boutique Hotel Chengdu and sharing your experience. Thank you for your praise for our staff. Your trust is our greatest honor. We will do everything we can to make your stay comfortable and pleasant. We sincerely look forward to your next stay! ——Qin Yan, Hotel Administrative Assistant Manager
Shensisi
Superior Room (2 beds)
Stayed in May 2024
Family
8 review
Outstanding
Posted on May 7, 2024
Excellent location, suitable for leisure and entertainment
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Diaoyutai Boutique Hotel Chengdu and sharing your stay experience. We are honored to provide you with the best service. Thank you very much for your recognition of the hotel and sincerely look forward to your next stay! ——Qin Yan, Hotel Manager
Anonymous User
Premier Room (Double bed)
Stayed in Feb 2024
Family
9 review
Outstanding
Posted on Feb 20, 2024
The hotel is right outside Kuanzhai Alley, which is very lively during the Chinese New Year and there are quite a lot of people, but that's understandable😂. I calmed down as soon as I entered the hotel. The room that Grace helped arrange at the front desk was also great. It was very quiet. I went out early and came back late every day to have a good rest😊. Grace has also been keeping in touch with us and will help us apply for any requests we put forward. Especially good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Diaoyutai Boutique Hotel Chengdu and sharing your experience. Thank you for your praise for our staff. Your trust is our greatest honor. We will do everything we can to make your stay comfortable and pleasant. We sincerely look forward to your next stay! ——Qin Yan, Hotel Manager
Guest User
Executive Double Suite
Stayed in Feb 2024
Family
2 review
Outstanding
Posted on Feb 12, 2024
The first choice hotel near Kuanzhai Alley in Chengdu. This time I encountered the renovation of Zhaiyuan and stayed in Kuanzhai. The room was upgraded and we were contacted in advance to see if we were concerned about the hustle and bustle of the narrow alley during the day. When we checked in, we met Master Wang from Leshan. He recognized us as soon as he saw us, greeted us warmly and helped us, and continued to make us feel the warmth of going home as always. Xiao Li and Xiao Jing at the front desk introduced the most popular fly restaurants in the surrounding area, and thoughtfully sent their location so that we could eat local delicacies when we had time. Walking around Kuanzhai Alley in the early morning and late at night will give you a particularly quiet feeling. recommend!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Chengdu Diaoyutai Boutique Hotel and sharing your stay experience. Thank you for your praise of our staff. Your trust is our greatest honor. We will do our best to make your stay comfortable and enjoyable every time. Sincerely looking forward to your next stay! ——Qin Yan, hotel manager
Guest User
Stayed in Jan 2024
Family
4 review
Outstanding
Posted on Jan 27, 2024
I like this hotel very much. The service and attentiveness are very good. I will still choose Diaoyutai next time I come to Chengdu. ① It’s the service ② It’s the environment ③ It’s very convenient.
The housekeeper is also very attentive and provides timely feedback on everything we need. He thinks of everything we can't think of. I really like it.
Original TextTranslated by Google
Guest User
Premier Twin Room
Stayed in Jan 2024
Friends
10 review
Outstanding
Posted on Jan 28, 2024
The room is large and comfortable. Although it is in the scenic area, it is very quiet. The room service is considerate, welcome snacks, sleep-aiding milk, spray...
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your 5-point praise! We are honored to provide you with the best service. Thank you very much for your recognition of the hotel rooms and services. We sincerely look forward to your next stay! ——Qin Yan, Hotel Manager
Guest User
Premier Room (Double bed)
Stayed in Jan 2024
Family
31 review
Outstanding
Posted on Jan 23, 2024
The hotel is located in Kuanzhai Alley, with an excellent location. The hotel staff's service is warm and thoughtful, and I am very satisfied. The hotel's breakfast is rich in variety, exquisitely crafted, and delicious.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your 5-point praise! We are honored to provide you with the best service. Thank you very much for your recognition of the hotel rooms and services. We sincerely look forward to your next stay! ——Qin Yan, Hotel Manager
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