I understand that check in is at 3pm and I've always known that if you arrive earlier and it's ready, great, and if it's not, it's no biggie but never in my life have I heard at reception that 'your room is ready but if you want to check in early, it's £10.' (I was there at 1pm). For a split second, I genuinely thought the man at reception was joking but quickly realised he wasn't. I find this totally goes against the Premier Inn brand and is more akin to Ryan Air. This seems money grabbing, mean and just so low. I was with a six year old little girl too so to hear that the room was available but you 'couldn't check in unless you paid £10' left her crushed (because she knew I wouldn't pay it!). Needless to say I declined to pay. On top of that, there was no orange juice at breakfast, yes, you heard that right, NO ORANGE JUICE, at a Premier Inn breakfast (or Brewers Fayre but I don't care which company it is, I paid bed & breakfast at the Premier Inn and it's part of the bed & breakfast cost so as far as I'm concerned, there was no orange juice at a Premier Inn breakfast). Equally, there was no hot chocolate for children, not in the packets where you just add hot water, nor in the machines. So what hot drink are kids expected to drink who are too young to drink tea & coffee whilst their parents enjoy a hot drink? This is just unbelievable. Also, the room was cold, the heater in the room didn't cut it and the quilt was too thin. Overall, this is the worst night and breakfast I've ever had at a Premier Inn and I like the Premier Inn and have stayed at very many.