Jeannie
September 19, 2023
I have stayed in all kinds of hotels from Motel 6 to the Waldorf Astoria New York. I hesitated staying at Ritz because of the stigma of being "Ritzy". I was very disappointed that my room was not at all "Ritzy" On the contrary it was ordinary. Ordinary as compared to a Holiday Inn. Biggest complaint was the fact that there was no closet space, no drawers, and no place in the bathroom to put anything away. I stayed for over a week and wanted to unpack. I had to live out of my suitcase. I saw signs that you had "redefined luxury". I agree, you changed the feeling of luxury to ordinary. When I visited the Ritz in Chicago for a drink many years ago, I thought it was beautiful. Now, I must again use the word "ordinary". I won't be staying with you again. I can get ordinary anywhere.