The elevator sounds like it's about to fall apart (and its the only elevator). You can never find help at the front desk when you need it (housekeeping ending up helping us multiple times). Need healthier options for breakfast (way too many carbs, not enough proteins or fruit). With all the winter weather we've had, the parking lot should have been salted (the north side was complete ice and not usable). Only redeeming quality was that the room was clean, quiet and close to our destination.