Overall, the hotel was really nice but when i got there around 11pm, there was no one to be found to check us in. I waited about 20 minutes at the counter and then even tried to call to see if someone would answer the phone with no luck. Finally after waiting about 30 minutes, someone came up. The bed sits on a metal frame so every time you moved in bed, it was very noisy. There was also a lot of traffic noise from the outside. my room was on the 2nd floor and outside my door was a balcony overlooking the lobby which created a lot of noise in the morning when everyone was down for breakfast so sleeping past 6am was not happening.