Cityhotel Storch

I’m not one to write a bad review, but after our horrible experience in this hotel, and being ignored on email and *********** when complaining, I want to share our experience. We booked a 3 night stay. We got to the hotel in the evening. There was no reception just a key safe. When we got to our room, I turned the key we got given and heard “hello?” Coming from inside. A man opened the door (in his boxers!) and said he said it was his room. We called the hotel number and the lady told us “no one should be in there.” We then had to knock on the door which made us so anxious as the man in the room was very VERY angry. She spoke to him over the phone in German and couldn’t work out how she had double booked the room. She must have known someone was in there as they had another key? It took ages for them to sort it out. It was now 11:30pm at this point, so she gave us a code to get another key. The new room was a tiny, cupboard sized twin room. Not the one we had paid a lot of money for! She said we can get a new room the next day. The new room looked great but we quickly discovered the shower didn’t work (just dripped slowly) the sink was clogged, only 1 plug worked, only the main light worked (no bulbs in the lamps). Not only this, the renovation work which was supposed to start at 9am, started at 7:30 AM EVERY DAY including Saturday!! They were using heavy machinery the other side of our HEADBOARD! (Photo attached of the mixing bowl on the second day) I kid you not. You have to laugh at this point. The walls are paper thin and we heard other guests ALL night talking, running, banging the walls etc. We barely slept the entire stay. We asked the man who worked there if we could get a refund for the first night as we didn’t get the room we paid for, to which he LAUGHED and said sorry as I paid via credit card. It doesn’t matter how we paid, I’m not sure how that was relevant. I have bad anxiety so we just said okay at that point. I have tried to contact the hotel to see if we can get any refund for our stay, and they have ignored us via Email and *********** chat and refused to pick up the phone. Never had a hotel stay like this, and for the price we paid it was not worth it at all (it wasn’t cheap!) Don’t waste your money here! Not the birthday trip I had planned :(

The best part about this place is that the beds were very comfortable, other than that, very old fashioned, more like a hostel , only stairs no lift, the stairs are a hazard and the host seems to want to save money on everything. Although it was a very clean place.

Not elevator not lobby inside the property is at the remodeling ,nothing done

Good location and reasonable quality. The hotel is being refurbished so the stairs are covered to protect the carpet and there are a couple of decorators around which is a bit disconcerting. We had two triple rooms which were right at the top of the building so several flights of stairs to climb. Our rooms had been refurbished to a good standard. However the bathroom had no hooks/rails for towels or clothes so you had to drape them on the sink/back of the toilet and there was no curtain/door in the shower so the bath mat got very wet. Over all these issues did not detract from our stay, just things to be aware of.

The person who checked me in was a little uninterested, but otherwise the stay was fine. They seemed to be having work done on the place. The bathrooms could do with a refresh, but they were adequate. The room was good. Only stayed one night and it did the job.

Room was small but nice. We checked in very late at night and left early in the morning. Our room had a moon and star light on the ceiling which was the most memorable part of our stay. I would absolutely recommend this place if you’re travelling to Cologne