The sunset from the rooftop was absolutely stunning. The breakfast spread was incredibly diverse, almost overwhelming with choices. If you're on a higher floor, I imagine the room views would be great. For those looking for a hotel stay, I'd recommend opting for the ocean view side, even if it's a bit pricier. The city view is also lovely, with sights like the Lotus Tower.
Honestly, having stayed in many five-star hotels, I felt there's room for improvement in their hospitality. For instance, at breakfast, a server spilled juice on my leg while clearing the table next to me. They apologized immediately and said they'd bring napkins. However, several minutes passed, and they unbelievably started setting the adjacent table first and seated new guests. Those guests also seemed confused by the wet floor. I had to ask a different server for napkins before they finally brought them.
Regarding cleanliness, the drain in the shower clogged when I took the first shower, and the water wouldn't go down. Housekeeping promptly cleaned it, but I feel this should have been taken care of before check-in. Also, there were some mysterious stains on the towels, which I think should be replaced more regularly.
Other than that, the clientele staying at the hotel seemed pleasant, and my stay was comfortable. The only place to plug in Japanese appliances was in the bathroom, so a travel adapter is essential.
Great
277 reviews
9.0/10
Price from
AU$ 94
per night
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