InTown Suites Extended Stay Columbus Oh - North

POSITIVES: I loved the size and convenience of the room and bathroom. They we're both very clean when I arrived. The kitchenette has a sink, 2 burner stove, microwave and almost a full size fridge. The location can be ideal if you want to be in that part of town. There are a ton of restaurants near by. NOT SO POSITIVE: Check-in is only from 3pm to 6pm, but a sign posted say office hours from morn to 7pm. Even for this short period of time there isn't always someone in the office. If you need anything, including help with your room key, you have to call a phone number. The person answering may or may not be on premises. There are signs posted about not letting anyone in who isn't staying there. How are we supposed to know who is or isn't? The kitchen has nothing to cook with, dishes or utensils. I understand that these things can easily be stolen. I just wish this would be in the room description. When you arrive there are a few toiletries and one roll of toilet paper. You will not receive another roll during your stay. There seems to be many residents living there, which make A LOT OF NOISE starting around 6AM while getting ready and leaving for work. There is a regulation that you have to give 24 hours notice when you leave, but the office is not open on Sunday.

We are actually still staying at InTown Suites. They have been doing some renovations and its really starting to look amazing. They have painted the walls in all hallways on all floors, and are currently laying new carpet on all floors on all levels. Staff is very friendly and have answered any queations i have had so far. I dont like the fact that you cant check in after 6, and that there is no one in the office past 7. However they do have security on the property nightly until 12 (midnight) I dont like that there is no one in the office on Sundays. They need to invest in carts to help customers with thier luggage, especially since they are an extended stay hotel. Our room is exactly what we expected it to be with lots of storage room. The mattress is to die for!!! I dont think i have ever stayed at a hotel where the mattress i slept on just amazed me!! The room was not as clean as it should have been in my eyes. I am still doing deep cleaning in our room. The walls needed wiped down along with the bathroom door and main door. I have had to move things around to clean the floors which have glue on them from where they did the floors. Which im a clean freak and cant help but to deep clean a place i plan on living in for a few months, but i feel they could have spent more time paying attention to cleaning the rooms. I went to use the stove last night to find out it dont work. And since today is a Sunday, i have to wait to report it. Great prices for the rooms.

The room was fine but the staff and management were horrible. Could never talk a anyone who knew anything. Even tho the hours for the front desk were 11 am to 7 pm there was never anyone there when you needed anything

Terrible staff! Office always closed. Got my property vandalized