Moulin de Conques -Hotel de Charme

We planned a two day stay in a luxury hotel with a Michelin starred restaurant. We were so disappointed that we checked out a day early despite being charged for the second night. The hotel. From the moment we drove through the gates we feared that we had made a mistake. The garden was far tattier that the drought justified - there was an empty black plastic lined pond with garden rubbish in the bottom and a general sense of drabness. The rug in reception had a frayed edge. We were shown to our room up a narrow staircase which, like the landing was covered in some sort of grey plastic. The automatic lights were erratic. Decoration is a matter of taste - we thought our room the ugliest we have ever stayed in; the floor covering was black plastic and the walls were decorated with splodges of lime green. Taste is subjective but poor maintenance is not: there was a little sign forbidding us to wash our clothes in the bathroom ("Lavage de linge interdit") - apart from its hostile message it it was pealing off the wall. There was chipped paint and stains on the wall. Because of the flooring, there was a faint smell of plastic. The room was supposed to be soundproofed but we heard noise above us although there were no guest rooms above - there may be staff accommodation without soundproofed floors. We were so disappointed that within an hour of checking in we told the reception that we would not stay the second night. We were presented with a long paper setting out terms and conditions and, despite pointing out our concerns, we were charged in full for the second night. This was another irritation, but we would have paid 250 euros not to have to spend another night in that hotel. In an effort to find some thing positive I can add that the bed was comfortable and the air conditioning worked. The restaurant. We were offered the choice of (I think) three set menus. When we asked what each consisted of we were told that it was a "surprise menu". We had not been told this in advance. As the chef could have no idea what we wanted to eat, we asked what each menu consisted of but it was difficult to persuade the waiter to tell us. One course was described simply as "egg". The food was good (as it should be in a one star Michelin restaurant), but not more than that. It seemed very clear that what the chef wanted to cook mattered more than what the customer wanted to eat. The service was good and friendly and the wine waiter was excellent and charming despite our modest order. Breakfast was dull and it was extraordinary that we had to decide whether we wanted tea or coffee the day before when we checked in! The Guide Michelin had led us to expect a lovely hotel with an excellent restaurant - we felt badly mislead and regret that we did not consult Trip Advisor as we have found that other guests share our opinions. (I have photographs but don't know how to attach them to this report.)