It was a terrible snow storm , so I get it , but not even shoveling your front door area so people can get in ? It was up to my knees. The person at the desk said my CC didn’t work and charged me on another card even though I told him I had pre-paid thru Hotels. The keys cards to the room didn’t work , when I took them back and told him he said I must have held them near my cell phone???! He gave me 2 more cards , also didn’t work. The room was very clean and the beds were very comfortable . It was fine for 1 nite and to get out of the storm.