Absolutely outstanding hotel. Excellent staff, super kid oriented! Everyone made an effort to speak to the kids/ play with them. Could not find one fault during our ten day stay. Food is out of this world. Can’t understand the poor reviews! Set theme each night, tapas, Canarian, aisian etc. I was expecting to eat out a lot at night (I want to eat beautiful food on holiday and know how bad the food can be in some all inclusive hotels) and had booked all inclusive mainly for the breakfast, drinks and snacks. However, we actually made the effort to eat at the hotel every night, bar one, the food was THAT good! Lovely choice for breakfast, lunch and dinner. Lots of different options. High quality food. constantly topped up.. Always kid friendly options to fall back on - pasta/ pizza/ fries/ nuggets. Snack bar was good. Chips, burger, toastie etc. The food absolutely made it for us. The hotel is spotlessly clean. We booked the royal suite package. Was lovely to arrive to wine, cheese, olives, crackers, fizzy drinks, fruit juice, beer, chocolate, crisps and a huge bowl of fruit. Coffee and water daily was a nice touch too. The room was perfectly set up for my family, including a travel cot that I hadn’t booked but was extremely grateful for. We arrived after dinner had finished and the hotel had put a little snack in our fridge - nothing fancy just a cheese and ham sandwich and some fruit but again, much appreciated late at night after a loooong day travelling. Kids clubs are brilliant and the staff are amazing with the children. My daughter did a staff supervised movie and pizza night at the kids club. 13 euros and she had a fab time. Because she’s in the older group she was allowed to come and go from the club as she pleased during the other included activities. However the hotel checked her in and out of the movie night and sent me a notification by email when she left. My 2 year old LOVED lolo and Bernie and really made use of the little kids club (supervised by myself/ husband). Pools are brilliant and always manned by a lifeguard. Hotel is non smoking but we didn’t find that too much of an inconvenience and it was nice not to have clouds of smoke around! Smoking is allowed in front of the hotel and there are some chairs to sit on. We wouldn’t usually book all inclusive as I am very particular about food quality and variety, but we went for it for the kid’s benefit and were very pleasantly surprised. Location is brilliant. Short taxi ride gets you to most places - Siam park, monkey world, Siam mall, Adeje Old Town etc. coach expeditions in abundance to book along the promenade. Beautiful beaches all within an easy walk. Lots of bars and restaurants as well as shops etc. Everyone we met was friendly and went the extra mile to help. Even down to the taxi driver who spoke little English but put English kids songs on in in the taxi to keep my littlest one entertained. Superb Hotel and fantastic country! We loved it so much that I actu