The basic room available online is not at all worth it and smells of dampness. Not sure what the ***agement is doing when they know the walls are deteriorating. I had to upgrade my room by paying an additional 4k, as the base room could be unhygienic to health. The staff is available to address your issues, however, they have not been trained well. Our TV in the room was not working, surprisingly the staff took more than an hour to resolve the issue. The wifi does not work, so don't expect too much. The front office ***ager, who recently joined, is all helpful when he is trying to sell a higher room category to you, however, seems to lose interest in the customer when the deal is done. We shared the TV issue with him, and his response was "ab problem solve ho ***i na". You don't say this to a customer, it wasn't a favor!!! Both front office executives, Akansha and other lady are helpful and doing their job well. The food was decent, no complaints. The breakfast layout could have been better. Overall, it was an average stay....will keep this as the last option if I visit Dehradun again.