Boutique Hotel Casa del Mare - Vizura

The staff provides exceptional service, offering helpful tips and excellent cuisine. The accommodation features amazing facilities, spacious rooms with beautiful views, and a diverse, delicious breakfast.

It's got lots right. But there's room for improvement. 1 star knocked off for the rude management and 1 star knocked off for the poor evening food. Beautiful views, very comfortable bed. Great chill space, sunbeds, pool & a sauna. Never had a problem getting a sunbed and pretty much always had the sauna to ourselves. The breakfast was delicious, varied each day, a great spread, very friendly service, a highlight of the day. The location isn't great, whilst we don't mind walking, it is set on a hill which is quite a walk up and down from the sea which means options for dinner are limited unless you want to get a taxi. At the hotel, the fish soup was delicious, but everything else we had for dinner was disappointing. The beef was overcooked, very dry and the menu noted it came with vegetables and a sauce, it came with neither. We asked for bread with the soup, and got cheap sliced white bread that you would use for toast at best. The salmon dish (22€) was completely tasteless and dry. You'd expect a lot better quality for a 4* hotel and for the prices, especially when dinner options in the area are limited. We raised the issue with the staff, as we thought the feedback was important. We are not people to complain as don't like to be negative but feel feedback is important. The staff spoke with their manager and we were told there was nothing they can do and we'd have to pay as we ate the meal (even though we didn't, we left pretty much all of it). This is when we requested to speak to the manager. Unfortunately the manager was very rude. In the end, they agreed to remove the salmon only from the bill and the manager informed us that her staff would have to pay because we were refusing to. For me, after working in hospitality management for 15 years, this was the most disappointing part. It's a real shame, that could have easily been diffused with a sincere apology and just decent managerial skills. It wasn't nice to be belittled and to be made to feel like we were in the wrong. Trust me, I'd rather avoid conflict and all costs. I would struggle to recommend staying in this hotel after this experience. The hotel staff were so friendly so it's nothing on them but it's clear that the customer's experience isn't the most important part for the manager, it's about the profits and this would worry me for other problems that might arise for people.

This hotel is advertised as a Boutique Spa hotel, offering treatments, massages, specifically a Hamman. This in fact is misleading and overselling of their facilities. There are no treatment rooms, if you wish for a massage, they get someone to come to your room. A Hamman cannot be given in a bedroom. All that the hotel has in terms of spa facilities, is a tiny sauna, (a little bigger than a broom cupboard), and a long narrow plunge pool, that has no shallow end, which stretches from inside to the outside. The pool is full of the petals from the external overhanging bushes, and does not appear to be cleaned daily. I stayed at the hotel for 7 nights, with a group of 15 solos, I was in a suite, which I paid an additional £170, it did have spectacular views across Kotor Bay, on a bed and breakfast basis, with 3 evening meals included. The breakfasts were lovely and plentiful, however the evening meals were appalling. 1st was a gloopy mushroom risotto, 2nd was pasta with prawns, only there were no prawns, (The waiter let us have the drinks on the house for this evening), 3rd Sea Bass with vegetables, there were no vegetables, no potatoes but a handful of mushrooms. The staff were very friendly and polite, but we never got to see a manager. My suite was very clean and spacious. Aside from the spectacular views, this hotel really does not have anything else going for it. If it rains, which it did a couple of days whilst there, you are stuck in your room, as there are no other indoor sitting areas, other than the dinning room.