Hotels in Melbourne Central Business District, Docklands

My family and I enjoyed our recent stay at Citadines on Burke Melbourne. The standout positives were: 1. Staff Service: Check-in was excellent. The staff were warm, professional, and very helpful, setting a welcoming tone immediately. 2. Room Size: Plenty of room for luggage and for everyone to move around without feeling cramped. 3. Bathroom Amenities: The provided toiletries were nice quality and appreciated. Items for improvements: The spaciousness makes this hotel ideal for families. However, to make them truly perfect for families like ours, I'd suggest the management consider offering some room options with two queen-size beds to enhance comfort and sleep quality for parents and children sharing the room. Despite this suggestion, we had a very comfortable and pleasant stay thanks to the great service, ample space, and good facilities. We would definitely consider staying again.

The hotel is located in the city center, making it convenient for sightseeing, shopping, and dining. The buffet breakfast offers a wide variety of options, including Chinese-style snacks and porridge, making it quite suitable for Chinese people.

I stayed at 3 hotels all near Flagstaff stations for this trip, just to try something new and compare. Excellent location and the Flagstaff garden is at the opposite. The Pegasus has a real kitchen and utensils since it's an apartment hotel. No view at all but it's ok for a night's stay. The bed is so soft but so as the Radisson and the Jazz hotel so I guess it's the standard?.. Staffs had reasonable service, but I overheard the guest in front of me checked out 30mins later than he should and the staff were not happy about it at all, like teacher talking to a misbehaved student. Overall it's price for money.

Overall I had a great stay! My room was pretty cozy and the location was conveniently close to trams and Souther Cross Station. Amenities in the room were excellent (kitchen, dishwasher, washing machine, dryer, heater, ironing board). Maybe bring your own slippers in winter as the tiled floor was very cold in the morning. Quite a few obvious wear and tear but overall still decently clean. The only thing that bothered me was one of the kitchen utensils was still dirty. If you are a light sleeper you would need earplugs as it’s quite noisy from the trains and trams passing by. Personally i enjoyed the background noise. I enjoyed my night ins in the room with access to the TV and to be able to cook / heat up food. Staff at the reception were all very lovely and welcoming. I would stay here again :)

From the moment the duty manager totally ignored my requests even though I had emails and receipts to back up claims he blatantly ignored me and even dismissed me with an atrocious contempt. I asked him and the receptionist about these issues and was told take it or leave it. Absolutely appalled by this. Contacted duty manager next day and she was more responsive yet only said the previous manager had personal problems that day ? I asked about why my request were at least looked at and again provided receipts and emails that there was an mis communication between reservations and reception.  No alternative but to stay although they did manage to move to another room. Although moved the noise levels from the supply rooms were unbearable and late into the night they were worse. I can’t say that this time it was a good stay but think hard before going there. Because issues arise and not dealt with at all.  When I asked for the persons name was told no. Even though they have badges.  Interesting.

I'll start with the service, as I felt deeply disappointed and unfairly treated during check-in. It was our birthday on August 20th when we arrived. After mentioning this to the receptionist, not only did we not receive even a simple 'Happy Birthday,' but we were also told to buy our own cake from a shop as the hotel offered no special services or gestures. This level of service is utterly inconsistent with what one would expect from a Crown Hotel and left us extremely disappointed! We provided feedback to the front desk during check-out, and while they offered an apology and champagne, it was too little, too late. A birthday only comes once a year, and we were truly let down. **Facilities:** The hotel feels very new overall. The shower had a handheld showerhead, which is very family-friendly, especially for those with young children (many hotels in Australia don't have these...). The bedding was very comfortable. Disposable toiletries, drinking water, and slippers were provided – a nice touch, as we usually bring our own since many Australian hotels don't offer them. **Cleanliness:** The room was spotless. The bathtub was clean enough for kids to bathe in, which gave us peace of mind. **Location:** The hotel's location is excellent, with easy access to dining and transportation. It's located next to a casino, so there's a lot of foot traffic. However, room access requires a key card, so we felt secure.

Arrive in Melbourne, skybus to Southern Cross Station, come out very close to transfer to free tram86 or 96, get off at 6 stops, walk 5 minutes to the hotel, too convenient, the front desk is warm, the first floor coffee drinks are free, the children come to drink a cup of hot cocoa every day. The rooms are spacious and clean, and there is a kitchen with tableware.

It is a really good 💯 experience in this apartment, quiet, clean, near Flinder street, easy access to the train station, in the middle of the free tram zone. The best part is with a gorgeous city view, especially the sunrise view, it will melt your heart and make your day.

The hotel is very unique and has a cozy feel. I booked a riverside room with a view of the Yarra River. The restaurant is great, and if the weather is nice, you can have breakfast by the river. The croissants and coffee in the cafe are excellent. The spa is especially recommended. I had a facial, and for $250, it was very cost-effective. Because I was in a hurry, the spa staff even started my service half an hour early. It felt very appreciated. It was a very good stay and I will go back next time I have the chance.

We booked the hotel from trip.com which was the best decision we made in securing a place in Melbourne. Its easy, convenient and theyre offering an affordable price compared to other booking site. Best Western Hotel, its 5/5. Friendly staff and the location is great. Will surely book again for our next trip to Melbourne.