No. 123 Shilongkeng Road Section of Xiangshi Road, Liaobu Town, Dongguan, Guangdong, 523400, ChinaView Hotel Details
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Vienna Hotel (Dongguan Songshan Lake) Guest Reviews
4.7/5
Outstanding
356 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.8
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All reviews(356)
Positive reviews(352)
Reviews with photos/video(66)
Classy environment(38)
Awesome amenities(36)
Friendly front desk staff(33)
Quiet & comfortable(21)
Perfect for business trips(17)
Convenient parking(14)
Many amenities(13)
Delicious breakfast(12)
Negative reviews(4)
Dimnesion-X
Standard Single Room
Stayed in Jun 2024
Business travellers
1 review
4.5/5
Great
Posted on Jul 14, 2024
The staff are friendly and helpful. The hotel offers free shuttle car upon request. If you are going to nearby sites can book in advance for free.
Response from Property: 感謝您入住酒店並分享, 很高興酒店的每一個環節都得到您的認可, 通過您細緻入微的描述, 可以感受到這次旅程給您帶來的幸福感, 這是我們服務者一直追求的, 這也將成為我們繼續努力、不斷進取的動力, 期待下次為您服務!
Guest User
Standard Single Room
Stayed in Aug 2022
Business travellers
13 review
5.0/5
Outstanding
Posted on Sep 29, 2022
The location is very good, it is very convenient to eat, drink and play around, the room is very comfortable, the sound insulation is good, it is great
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review to Vienna (Songshan Lake Branch). You can enjoy no-stop service, luggage storage service, and morning call service upon check-out. We are committed to giving you the best experience throughout your stay. All rooms have been fully renovated and upgraded to version 5.0, and special promotions have been launched, looking forward to your visit. Thank you again for your love for Vienna (Songshan Lake Branch) and look forward to your visit again!
Guest User
Standard Single Room
Stayed in Aug 2022
Couples
7 review
5.0/5
Outstanding
Posted on Sep 25, 2022
The room is clean and hygienic, the service attitude is good, the facilities and equipment are very good, the environment is good, and the breakfast is great! I will choose here next time I come
Original TextTranslated by Google
Response from Property: Dear guests! Thank you very much for your review, it is our honor to have your recognition. The hotel is located in the Shilongkeng section of Xiangshi Road, 1km from Songshan Lake Bus Station, 1.9km from Dongfang Commercial Street, and 7.2km from Songhu Yanyu Scenic Area. The transportation, play, shopping and dining are very developed, and the five-star luxury is used. Large bed, elegant and artistic decoration style, zero waiting for check-in, luggage storage, wake-up call, buffet breakfast, etc. The hotel has always been committed to providing the best service to guests, thank you again for your review, welcome to visit next time
Xiuxiannaner
Superior Double Bed Room (Deep Sleep + KUMONS Mattress + Central Air Conditioning)
Stayed in Aug 2022
Business travellers
4 review
2.7/5
Posted on Sep 23, 2022
I asked the front desk clerk to open a quieter room. She asked that the superior double room is on the side of the road. As a result, the noise of the traffic on the road was loud all night, which led to poor sleep.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your review of the hotel. We are very sorry for your experience during your stay in the hotel. We are very sorry for your unpleasantness about the noise you raised, and we have made further improvements. Focus on follow-up. Next time, you can book our business orders and luxury orders. The neighborhood is quiet and there is no traffic. We apologize for the bad experience this time. If you come here next time, I hope you will book this hotel again. Give us a chance to apologize. I believe that with your support and affirmation, we will definitely do better in service and quality! Your satisfaction is the only criterion for testing our services. The hotel is located in the Shilongkeng section of Xiangshi Road, 1km from Songshan Lake Bus Station, 1.9km from Dongfang Commercial Street, and 7.2km from Songhu Yanyu Scenic Area. The catering is very developed, the five-star luxury bed used, the elegant and artistic decoration style, zero waiting for check-in, luggage storage, wake-up call, buffet breakfast, etc., we will strive to do better and look forward to your visit again~