DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha

DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha Reviews

DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha

Al Barsha Rd, Dubai, United Arab EmiratesView Hotel Details
DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha
DoubleTree by Hilton Hotel and Residences Dubai – Al BarshaDoubleTree by Hilton Hotel and Residences Dubai – Al BarshaDoubleTree by Hilton Hotel and Residences Dubai – Al Barsha
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DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha Guest Reviews

4.2/5
Very Good
158 review
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.2
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All Reviews(158)
Positive reviews(148)
Reviews with photos/video(21)
Awesome stay(38)
Friendly host(21)
Delicious breakfast(17)
Great value for money(15)
Convenient for shopping(12)
Easy to get around(8)
Great location(6)
Negative reviews(10)
farah nasruddin
King Room
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Spacious room with amenities like fridge, kitchen, washer and dryer. Recommended for family trips. Near to Mall of Emirates. Convenient
Guest User
King Room
Stayed in May 2024
Friends
1 review
2.7/5
Posted on May 23, 2024
Definitely not at "Hilton"level, not even close. Very crowded on entry. Reception was understaffed and people everywhere. Room was extremely small, dark and dingy, especially by Dubai standards. Valet parking stops at 7pm and entry/exit of car park was tedious. Upon checking out, again, understaffed reception, and we waited forever just to check out which simply involved giving the key to somebody, which took over 20 minutes. Breakfast was disappointing, although there was a large choice of food, the food quality and taste was poor, again especially by Dubai standards even for 3 star hotels. There are much better hotels for similar or lower prices in the area. I won't use this one again. Don't be decieved by the description and pictures on the booking sites.
Response from Property: Dear Valuable guest, Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations. Your comments will help us as we continually work to improve our guest experience. While I regret the inconvenience caused to you, I sincerely hope that you will afford us the opportunity to welcome you back in the near future, thus enabling us to restore your confidence towards our property Once again, please accept my apology together with my thanks and appreciation for your feedback.Best RegardsAshley FernandesFront Office Manager
Guest User
King Room
Stayed in Nov 2023
Solo travellers
1 review
4.5/5
Great
Posted on Dec 27, 2023
convenient , can walk to The Emirates mall about 5mins. And the breakfast is great .
Alfredo
King Room
Stayed in Apr 2024
Business travellers
3 review
3.2/5
Posted on Apr 22, 2024
the staff was courteous, and caring for all my requests. the only thing that impacted my experience was coming to a room that was saved for me from the day before to a dirty bathroom full of long hair on the floor, I had an injured foot from the storm the night before and was not looking forward walking around in and out showers with this level of cleanliness... expectations for a 4-star hotel were high on that front, the staff did send a cleaner right away but my impression is was something that should have been taken care of before hand since they made me wait in the lobby before going up to my room.
Response from Property: Dear Alfredo,Thank you for the feedback about your recent stay. Your comments will help us as we continually work to improve our guest experience and we rest assure that nearest future will shall be able to make your stay even more comfortable. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Best RegardsAshley FernandesFront Office Manager
Guest User
King Room
Stayed in Feb 2024
Family
5 review
4.5/5
Great
Posted on Feb 19, 2024
Rooms are clean, staff is super-friendly. Breakfast is decent, delicious, and with many options but same every day. Unfortunately, heating system of the swimming pool was not working during our stay. Gym is free, spa is for extra charge.
Response from Property: We are pleased to read that you found our services to your liking. At the same time, I noticed also that you were not happy with the heating system in our swimming pool, however the issue was not reported to us. Next time you will stay with us, kindly let us know how we can make your stay comfortable as all these things can be easily fixed. We are constantly looking for ways to improve and welcome any suggestions Best RegardsAshley FernandesFront Office Manager
Guest User
King One Bedroom Suite
Stayed in Jan 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jan 26, 2024
The service is excellent. Hotel is spacious and comfy. We really enjoy stay at the hotel. Looking forward to stay again if got chance.
Response from Property: Dear Valued Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are expecting to welcome you back to our hotel next time you will travel to our area.Best RegardsAshley FernandesFront Office Manager
Maksym Sukhanov
King Room
Stayed in Jan 2024
Solo travellers
11 review
4.5/5
Great
Posted on Jan 22, 2024
in general good hotel but rooms require renovation. Very good breakfasts, one of my favorites
Response from Property: Dear Maksym Sukhanov,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. We hope to be able to welcome you back very soon.Best RegardsAshley FernandesFront Office Manager
Anonymous User
King Room
Stayed in May 2023
Business travellers
96 review
5.0/5
Outstanding
Posted on Jul 2, 2023
Russia V12s26 - International City - Russia Cluster - Dubai
Anonymous User
King Room
Stayed in Aug 2023
Couples
5 review
1.0/5
Posted on Sep 5, 2023
Not satisfied with the service of reception. There is a problem and lack of communication between the reception team and room cleaning team. And they barley out of work at night.
SHEHRAIZ
King Room
Stayed in Oct 2023
Friends
1 review
4.2/5
Very Good
Posted on Oct 15, 2023
Nice for casual stays and affordable prices with nice breakfast
Lana Djalil
King Or Twin Room
Stayed in May 2023
Friends
45 review
4.5/5
Great
Posted on Jun 9, 2023
The Syrian lady behind the desk was very nice. Her name was ‘Aziya’ or something. Good hotel, VERY close to Mall of Emirates.
Ashok Kumar
Twin Room
Stayed in Oct 2023
Business travellers
15 review
4.0/5
Very Good
Posted on Nov 6, 2023
Small lobby area not enough seating area for visitors
VenzAva
King Or Twin Room
Stayed in May 2023
Solo travellers
51 review
5.0/5
Outstanding
Posted on May 9, 2023
Good and Convenient Hotel. Breakfast Is Great. And Love The Washing Machine In The Room. Hoover Brand. Housekeeping Lady Very Good In Cleaning. Kind and so Polite. And Over All Customer Service Of All Staff Is Great
Applexiaoxiong
King Room
Stayed in Apr 2023
Friends
42 review
5.0/5
Outstanding
Posted on Jun 19, 2023
The room is very clean and tiny, the hotel staffs have good service attitude and I felt very safe in the hotel. Convenient transportation arounds the hotel. There is a big supermarket which I love it so much just nearby the hotel. And there is a big mall which has a subway station inside.
baxaka
King Room
Stayed in Jul 2023
Business travellers
15 review
4.5/5
Great
Posted on Aug 1, 2023
Good and big hotel near at the Mall of Emeretes Nice food in breakfast time