I have stayed here many times over the years as I periodically visit our Eastbourne office. I appreciate the upgrades that have been put in place. The staff are lovely. And I wish I didn't have to share this, but after 15 minutes of trying the tub basin, separate shower, and sink, I could not raise any hot water. Yes, I ran water for expended periods at all points on the dials. Even warm water for that matter. Finally settled for a brisk rinse. Also, the mattress was unusually soft and did not support my back. In short, great team, sparkling property adn super location. It's only disappointing that these two things occurred.