Guest User
December 14, 2023
This accommodation was in a very central location and easy to access the city on foot. Unfortunately, this is where the positive attributes of these apartment's end. We were lied to, our room wasn't available, little to no apology was received for delay, it was very noisy outside the apartments, we found a beetle in our sink, check-in times versus check-out times is criminal, and we had to pay a hefty deposit for the pleasure - complete nightmare start to our trip. We arrived in Edinburgh very early Saturday morning and had been told that the Reception of these apartments was closed on the weekends so the keys could be accessed in a lockbox within the building for check-in at 2pm. As there was supposedly no reception on this day there was nowhere we could leave our bags before this. However, 2pm rolls around and there are no keys in the lockbox - a staff member walked past us twice and mentioned nothing. Another large group came into the tiny corridor where again we sat for another 10 mins with no keys and no staff member in sight. Eventually another woman appeared and when we expressed our dissatisfaction she incredulously stated 'I'm on my own, what do you want me to do' - 2 mins later 2 men walked past supposedly cleaning rooms so she was not in fact 'on her own'. This lady was 'manning' reception (and I use that term very loosely) but there were very clearly bags being stored behind her - we were expressly told this wasn't an option (had we known we could have made the most of our morning). At 2:20, we were told our room is not ready but will be in 5 mins (another lie). She then disappears for 10 mins and even her coworkers cleaning the rooms have no idea where she is. At 2:40 our room is still not ready, and no explanation as to why they were unable to clean 6 rooms between 10 am and the 2pm check-in - the 'excuse' used was they were training a new agency staff member on how to clean the rooms which was taking time - there were 4 staff total and they couldn't clean 6 rooms between them? Unbelievable. The group who arrived just after us to check-in had 2 rooms booked, which appeared to be the same as our 1 room. Instead of giving us each 1 room, we were made to wait which didn't make sense - seemed there was a interim solution that could have worked but there was no thought at all. Unrelated to our room, but another group who checked in didn't have a key as the staff 'misplaced it' - can you really consider yourself checked-in if you don't receive a key? There's a nightclub directly below the apartments and between 1am - 3am there was so much noise on the street directly under our apartment, it was impossible to sleep through it. This isn't mentioned anywhere when you book, save for the reviews, and it feels misleading to not mention this when you book.