Ahana Resort El Nido

DONT STAY HERE !! Worst place I have ever stayed at . No hot water for 4 days and then they finally moved me . To get drinking water took up to 30 mins and one day they ran out so I had to purchase their expensive water . They hardly answer the phone to get picked up and believe me it’s a long way up a steep dusty and hot hill . No curtain at front door so everyone can see u in bed . Air con is poor and it took them 2 days to get me a fan . Internet continues to drop out . I spoke to Marrianne the manager and for all that I had to put up with she offered me one free meal . If you think this is untrue read everyone’s reviews, they all sound the same cause it’s true

I often shrug off some bad reviews thinking it can't be that bad, but genuinely this hotel is the worsts I have experienced and feels like a complete tourist trap. Having travelled extensively across SE Asia & Asia as a whole staying in a range of places from budget hostels to luxury hotels, nothing has been so disappointing as this. Main Issues: Location: It's badly located on top of a hill around 25 mins from El Nido town, the area is a building site with nothing else around. Taxis, TukTuks etc. won't go up the hill so you will likely have to walk up at some point. This is essentially a 10-15min Uphill walk on a rocky path. They state 5min somewhere which is hugely unrealistic, it's a 10-15 min uphill trek. Instead of running complimentary shuttles to El Nido Town, they capatilise on the fact you are stuck by charging you 10x the local taxi rate to use their 4x4, they also have only one which you will be competing for with other guests and I had to wait 3 hours to be picked up when using it. The round trip cost to El Nido Town is 30 USD (Should be 3 USD in a tuktuk) Given you are on a hill with nothing else around, you will likely be forced to use this service. Facilities: The hotel itself has a small pool, restaurant and 5 rooms. You may think on the images it looks nice, this is completely superficial and you quickly find out it is tired and impractical. The restaurant is open and has no aircon, the food is expensive and of poor quality compared to El Nido Town, you also aren't allowed to bring food or drink from outside and again given the poor location will be forced to eat there. No fridge, dirty rooms, ant infested and mouldy. Staff were rude and unhelpful, rooms had no curtains so you can see the bed from outside, and the bathroom had a seethrough netting with staff lingering outside. Also even when no one is in the hotel they blast music from the bar (mostly the same loop of cheesy EDM) with disproportionately loud sub which was really loud in the room played from like 8A.M to around 10/11PM nice little cherry on top of the roasting hot room. Not an issue given the room was so hot but they didn't have hot water in our room ( or anyone else's there at the time ) not sure why you'd want a cold bath but that's all you'll get. Genuinely don't believe anyone could be happy staying here, Philippines hotels generally aren't the best value but this takes it to a whole new level

The property itself is beautiful with a beautiful scenic view. The biggest downfall is that it sits off an unpaved dirt road with a very steep hill. We had to walk up this hill every night in the pitch dark. The property is about 25 minutes from El Nido.

Since the first day we got there, they say that they provide an airport shuttle, which upon arrival there was none and no way of reaching them through the contact information they provided on *******. We had to wait and find a taxi car because I couldn’t go on the Tuk Tuk trycicle since I am pregnant and we had lots of luggage with us. We paid the expensive taxi to get us to Ahana. Once we find the resort, it is steep up the hill which was super scary to go up in a little car. The hill was so steep and the road was not done. Definitely needed a 4x4 car which we did not have, so it felt as if we were about to fall off the cliff. We had to get out of the car in the middle of the road because it was so scary. Then once checking in with the resort, we sure asked for a refund because we did not want to stay there since the road was so scary to even go anywhere to explore, so we felt like we had to be stuck in that hotel. And they wouldn’t give our refund so we had to stay. Our only source for food the first day we got there was at the hotel. We only ate at the hotel the whole day, lunch and dinner and then breakfast the next morning, which they tried to charge us for breakfast when it was supposed to be complimentary. As soon as I had the breakfast, I felt sick & got food poising and that was the day we left on our tour. I couldn’t get out of the restroom took some medicine for that then couldn’t stop throwing up. Mind u I am pregnant and I haven’t thrown up the whole 4 months...

Great place, perfect for couples. A bit far from center of town. The road to get to the up to the resort need to be fix. Overall great experience.

Access to the property requires a 4-wheel-drive vehicle, as other types of vehicles are not suitable for reaching the location. It is important to note that the hotel imposes charges for each trip along the road to and from the hill where the hotel is situated. Unfortunately, this information was not disclosed to us at the time of booking. Additionally, we found the pricing for tours offered by the hotel to be significantly higher compared to alternatives available in the city. The discrepancy in costs was notable, with tours labeled as A, B, C, or D being priced at half or less than what the hotel was charging. Despite the hotel justifying the higher costs, it is recommended to avoid reserving any tours through the hotel to ensure a more cost-effective and transparent experience.

It was all great. The drive up to the hotel is mighty rough, but it’s worth it. It’s a beautiful place with warm and caring staff.

Pick up/Welcome : 10/10 Amazing service. Driver knows how to maintain the car and handle it. Professional driving service by all aspects, through all of our staying in hotel. Rooms: 10/10. Clean, well maintained and giving all the sense of a tropical design and have also an amazing bathroom. Even the terrace has direct access to a private mini garden. Daily make up room service. Restaurant: 10/10 The chef knows what is doing! Awesome food and very very tasty! Its pitty for not staying longer to try all the choices of the menu! The waiters providing amazing professional service in their every interaction and you don't want to dine outside of restaurant! Bar: 10/10 Their cocktails very well exexuted and plenty of alcohol choices for keep you company on this amazing pool with AWESOME view! Reception: 10/10. Awesome information service, immediate assistance 24/24 and always providing solutions for eash of your request. Hotel concered or not. You have a feeling that you have friends ready to assist you on this foreign place. Facilities: 10/10 . Its a resort that goes way above expectations. The people that working love their job and you can easily understand that from the quality of their services. Of course some electricity cut off because of the generator maintainance (the resort is on the mountain in a self providing electricity plan probably) is completely understandable. But again only in rooms this is happening from 10am-3pm. Who is in their room anyway on these hours in El Nido??! The road to hotel is under construction but they offer pickup and drop off daily with their vehicle. Nothing to worry about that also! Overall experience: 10/10. I highly recommend staying there if you visit el nido!!

Excellent service and very clean