The High Flyer

Excellent stay here. Really convenient for this wonderful city . Great accommodation, very comfortable, excellent value, all the staff are friendly& professional. Brilliant bathroom & superb shower. Very happy to return here.

Limited parking , first come first served basis . Food & drinks were good apart from the carvery on the Sunday as we ate late when the carvery was finishing up so not the same choices as normal. Image it's good at lunchtime . Breakfast wasn't till 10 o'clock which wasn't a problem for us and would have arranged for chef to come in earlier if we needed it . Room was comfortable with a nice large shower.

Room was tired with loose toilet seat, shower door not closing causing water on the floor, tv not connected to arial so only able to use subscriptions services. Door lock worn making it difficult to lock and unlock. On a positive, food was great and bed comfortable and staff were pleasant.

So close to the shopping centre. Staff were very welcoming.excellent breakfast. When was clean and tidy we had a good night. We will definitely return in the future.

I think the High Flyer is confused as to what it is - hotel, restaurant, bar, tea room. I think it fails on all fronts. We checked in on a Sunday afternoon for a 2-night stay. The hotel only has 6 rooms, and it doesn't take being a hotel very seriously. As we entered our "Deluxe Double Room" there was a strong stench of black mold in the bathroom. We returned downstairs and reported it to the manager who said she would immediately investigate. She acted surprised, but mold takes time to grow, so the problem must have existed well before we arrived. We left the hotel to attend a service at Ely Cathedral and to have dinner, returning later only to discover the manager had placed a bowl of water and lemon slices in the bathroom - which had no impact on the smell at all. We were forced to keep the bathroom door closed with the windows wide open to minimize the odor reaching the bedroom. The following day (Monday), we returned from a day exploring the area only to discover nothing had been done to improve the smell, and the manager wasn't on duty. Also, when we checked in, we were asked what time we wanted breakfast. We were told that breakfast is normally 10:00am, but the manager would see if they could get staff to come in earlier! Later, we were told there were other guests wanting breakfast earlier, so the hotel had arranged for breakfast to be staffed. Breakfast was disappointing - just cooked food, no fruit. After we finished breakfast, we were asked to pay. I asked for the breakfast to be added to our room, only to be told that the hotel's computer system doesn't allow breakfasts to be added to the room. I remember the days before computer systems when breakfast could be added to the room :) So, we went to the bar after dinner on the Sunday to have a nightcap. The bar was pretty empty - just one other hotel guest - and the bar closed really early. The following day we checked out the restaurant and it was deserted, so we again went out for dinner. After dinner we returned to the bar for a nightcap and, again, it was deserted (this time we were the only customers). It appears that this hotel/bar/restaurant/tea room has absent owners, and I don't think the current staff is providing good service to customers.

A beautiful place to stay with fantastic staff. We picked the hottest two days of the year to stay, 30 and unfortunately there was no Air Conditioning. The room was unbearably hot as the window was tiny but we were brought up a second fan. Didn’t make much difference as it was just so hot! Not the hotels fault about the weather but I was expecting that little bit extra as the place had just had a refit.

First impressions were superb, largely driven by the warmest of welcomes by the staff. Pretty place, with a calm but characterful environment. The food was superb, nicely presented, and tasted fabulous. All at a fair price. The bedroom was lovely, comfortable bed, huge TV, and comfortable bathroom. Perfect location for exploring Ely and the delights that the city (and it’s beautiful cathedral) has to offer. Would definitely stay here again, absolutely loved our weekend staying here.

This is the 3rd time I have visited the high in the last 2 years which were all terrible experience's I decided to give it another this week because I had heard the food was much better and the staffing problem had improved I was very disappointed first from the sign outside and the website had said carvery was available everyday this is a lie as the menu said when we were seated only on Sundays so I decided to have the vegetarian sausages which when came was a battered mess of mixed carrots ,onions and peas on a mound of mash and green beans not peas as suggested on the menu I sent it back asked for fish and chips when presented had no peas after waiting 10 minutes I was yet again presented with green beans I should also say we all 4 of us had to wait nearly an hour for our food I would suggest stay at home and have a microwave meal it would be hotter , quicker ,cheaper and taste better . The "chefs" were rude to the waitress who was rushed off her feet. poor high flyer very poor !