Northop Hall Hotel

In the whole this hotel is really good. The outdoors are beautiful n staff very helpful and friendly. The decor is very impersonal magnolia and white but it’s clean grey curtains. A few positive suggestions still: tea spoons on the complementary tray in bedroom A better kettle and bigger cups. Spare blanket in cupboard Clean the mould growing around the bath.

I didn't stay here and am asking for a refund immediately, also this place is being used for asylum seekers and being run by eastern European's, when I finally arrived everywhere was locked up and despite ringing bells and banging on the door nobody came. I found a phone number on the side of the door so rang that, a man eventually arrived I went to the room and went back immediately and said I would not be staying. I hold ******* responsible for this and await your response.

It was like a ghost hotel. One receptionist seemed to be only staff member. Public area carpets were in need of hoover. However individual bedroom was impeccably clean with plenty of heating and hot water. There was no bar or food available so it's picnics in room or go out for all your meals. False fire alarm woke us at 7pm. Poor receptionist couldn't manage to turn it off! Workmen seemed to be the only other guests?

No one to greet us on arrival, when reception arrived gave us key. Didn’t show or tell where room was. Got in room knock at door if you stay here now you will be charged extra, so we went and came back later. Bed was supposed to be double king, it was two single beds put together, one was higher than the other and one was an old mattress that had no support in it st all, very uncomfortable night. No receptionist to had key in in the morning, just put key on the desk. Over all this was a very unsatisfying night.

the character of the building blew our minds, not what we were expecting from the photos on here, the room had been recently renovated to a good standard, new carpet, fresh linen, clean towels. the staff were so attentive and helpful and didn't even get to creeped out when we bought in a prop replica of the Annabelle doll. we are looking forward to retuning especially when the renovation of the bar and restaurant is complete and open

I was not informed when booking my stay that there was no restaurant facilities. Consequently I had to go out for my evening meal- and this after a 6 hour drive to get there. No breakfast facilities. I think that I was virtually the only customer staying there. The property was surrounded by temporary mesh fencing which made you feel you were staying on a building site.

I booked a three night stay at the Northop for my wife to attend a local event. She had a single room. Suffice to say that the "noise" coming from next door was enough to make her go and sleep in the car. After complaining to management the next morning, she was upgraded to a suite and no extra cost for the rest of her stay. Excellent customer service, thank you.

Polite staff Great stop over as passing through Homely feel not like a premier inn

It's dirty. There was a fight that went on for hours in tbe room above me and tbe police were called. There's no facilities and the cleanliness is poor. They refused a refund as the fightbwas a result of another guest and therefore not their problem. Avoid this place.