Ramada by Wyndham Fresno North

Hotel staff was great. Room was clean, but a little run down. Excellent secured access parking.

The front desk girls have no customer service skills at all. They are rude because if you go thru a third party to purchase room they are easily confused.

No worth at all

The interior space of the rooms is in need of updating. Poor and shotty workmanship is very evident in what is there now. The fitness room is accessed by an outside door next to the lobby and when I attempted to open it two homeless men staggered out. There were marks on the floor from spilt soda hopefully. It did not smell like urine but it was creepy. The have cameras in the unit but they either don't work or no one is monitoring the room. I recommened they do a couple physical sweeps every evening since it was mentioned this is not the first time they have had this problem. There is a container for dissenfectant wipes but it was empty. The fan in the fitness room does not work. The clock on the wall is not working. This is all in the fitness room. The parking situation needs to be addressed. One exit is closed so you have to go against the directional traffic arrows to get out of the property. We found the bed comfortable and the complimentary breakfast in the morning acceptable.

Think d for

All hallway and room smell like cigarettes even though they have us a none smoking area. The room were in poor condition and looks like some people tried to break in as doors were so bit up. We have to check out 15 minutes of check in as we didn’t feel safe and confortable.

Walking in the lobby, the attendant at the front desk is asking for security to not leave her side due to a threatening customer who called to complain about the room above. The customer arrived at the desk after I checked in. As I gathered my stuff I listened to the conversation. The complainant was from room 161 and stated that the people above him(room 261) were still fighting and had been for hours. It was apparent he and several others had complained and the issue still persisted. He was threatened by the people in the room and felt unsafe so he turned in his room key. I grab my wife and we wait at the broken car gate before finally taking the long route and walking to our room. Within minutes of arriving, we realized we there was a loud event or party going on next door. Mind you it’s after midnight. There was a booming voice above all others screaming physical threats at everyone through the wall . We heard several people flee and 1 female and 1 male voice could be heard in a heated exchange. Cleary a domestic situation by the screaming words and crying reply. We called the front desk after using the ******* app, to which we were chastised by the front desk stating “are you sure, I called and that room said they sleep” by 3 am we contacted ******* again to which I believe they called they police, whom were there until 11am. Also, no exhaust fan in the bathrooms, so it constantly smells. Unfortunately we had to stay because my wife is sick