Grosvenor Hotel Adelaide by Accor

We booked this 3 star hotel in Adelaide purely for its location close to an event we were attending. Upon arrival, we were surprised to find the lift was out of order. Thankfully, a second lift was operational but only with the down button, but it wasn’t the most welcoming start. Check in was handled by friendly staff who offered a warm smile, though nothing beyond the basics in terms of service. Once we reached our room on the 5th floor, it was hard to ignore the issues: part of the ceiling was missing and the carpets were noticeably dirty. While the room itself was functional, the bed felt more like a slab of timber than a mattress definitely not made for comfort. We left our bag and headed out, but I couldn’t shake the uneasy feeling the hotel gave me. Ultimately, we made the decision not to stay overnight and returned later to collect our bag and check out. This may be a suitable spot for some travellers who prioritise location above all else, but unfortunately, it wasn’t the right fit for us.

Cockroaches in the corridors, which is not a good sign when you check in and go to the room with the family. The AC of the initial room was not working, they changed the room and still no changes with the condition of the AC. The 2nd night they gave us a fan to bring the heat down. The breakfast was very basic, no eggs or hot items.

Was good but room was really stuffy and hot. Could not adjust any temperature in the room

Superior Two Queen Room is spacious - love the walk-in closet where we can put our luggages. Spotlessly clean except the carpet which looks a bit old and tired. Central location just opposite Railway Station. No microwave or bowls and plates inside the room, but there's a microwave that we can use on Level 1. Great service, they allowed us to check-in early as both our toddler & baby were sleeping when we arrived at 10am and our room was ready. They also allowed luggage storage after we checked out in the morning and wanted to explore the city for a few more hours. In the first night I did find one cockroach in the bathroom which quickly crawled away as I approached the sink, but no issue overall.

This hotel is not a 4 star out of 5. It is more like a 1 star hotel

This hotel is good if you just need a nice and clean room to stay. Nothing fancy. The window can only slightly open. The room is old but clean. The bathroom is good. The AC is old and only cools the room if it's not hot outside. There is a pedestal fan in the room that we used when the temperature hovered above 30C outside. There is no facility in the hotel. We didn't try breakfast because we didn't find it interesting.