Brittany
February 16, 2024
Assigned a queen room when reserved a king room. Had to wait a while at the desk for someone to come out and help get our room switched.
There were some particles around the toilet used one of their White washcloth and wet it and put it on the floor and it was filthy.
The bed frame that made a noise that sounded like an explosion outside. The noise kept happening because The frame was made out of some type of metal and when you push down on the bed it made a reverberating sound.
Front desk manager Responded about the problems by accusations of cussing out employee last night. This was not true!
The manager on duty was disrespectful she just kept talking over and would not listen. For example, ignored complaints and just Helped guest who walked up after while still standing there. Never stay at this hotel and recommend that no one else stay at this hotel.