Novotel Guangzhou Baiyun Airport (Terminal)

Novotel Guangzhou Baiyun Airport (Terminal) Reviews

Novotel Guangzhou Baiyun Airport (Terminal)

No. 2 Airport Avenue Yiheng Road, Huadu District, Guangzhou, Guangdong, ChinaView Hotel Details
Novotel Guangzhou Baiyun Airport (Terminal)
Novotel Guangzhou Baiyun Airport (Terminal)Novotel Guangzhou Baiyun Airport (Terminal)Novotel Guangzhou Baiyun Airport (Terminal)
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Novotel Guangzhou Baiyun Airport (Terminal) Guest Reviews

4.7/5
Outstanding
3729 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(3729)
Positive reviews(3644)
Reviews with photos/video(476)
Convenient location(616)
Close to airport(600)
Easy to get around(536)
Offers pick-up/drop-offs(387)
Delicious breakfast(153)
Perfect for business trips(121)
Friendly front desk staff(109)
Awesome gym(11)
Negative reviews(85)
Guest User
Superior King Room
Stayed in Jan 2025
Business travellers
9 review
4.2/5
Very Good
Posted on Feb 23, 2025
Convenient with bus shuttle to n from airports. Surrounding doesn't have any convenience . Have to depend on one cafe restaurant . Suitable for short stay but not for leisure . Business class is good . Toilets are clean . Lol.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Maria Saint-Jesus
Standard King Room
Stayed in Dec 2024
Solo travellers
11 review
5.0/5
Outstanding
Posted on Feb 8, 2025
I stayed here to be able to sleep and wait for my other flight. Is right outside the aiport and has a bus to take you to there terminar you need which is very convenient. I recommend it.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
RASHEED AHMED
Standard King Room
Stayed in Dec 2024
Business travellers
10 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Great experience. The room was very clean and beds were comfortable too. Also had welcome message on tv. 😍
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Oppa Lim
Standard King Room
Stayed in Dec 2024
Solo travellers
2 review
4.5/5
Great
Posted on Jan 18, 2025
Great location! Great bedding! Quiet. Checking in was prompt. As a non smoker, I appreciate the hotel has a no smoking policy unfortunately encountered a cigarette smell in the common corridor. Better enforce is required. The breakfast was a total let down. My experience was bacon soaked in oil, the espresso machine dispense normal coffee other than espresso and the buns were soggy outside and hard in the core. I suggest stay away from the breakfast.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Wise Icezana
Standard King Room
Stayed in Nov 2024
Couples
21 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Conveniently located for early morning flights, this hotel offers a five-minute walk to Terminal 1 and a complimentary shuttle bus service to Terminal 2. The hotel and rooms are satisfactory, and the beds are comfortable. Recommended for travelers.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
CARLOS ANDRÉS MARTÍNEZ CRISTANCHO
Standard King Room
Stayed in Jan 2025
Couples
39 review
4.5/5
Great
Posted on Feb 5, 2025
Perfect located hotel for a short stay over in Guangzhou airport.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Paul
Standard King Room
Stayed in Nov 2024
Business travellers
2 review
4.7/5
Amazing
Posted on Jan 12, 2025
Whery nice hotel to stay one night before flight. Connection with terminal by shuttles
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Mr NC
Standard King Room
Stayed in Sep 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Nov 26, 2024
I think it’s my 4th or 5th time staying at this hotel… covenient location and reasonable price also..
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Anonymous User
Standard King Room
Stayed in Aug 2024
Solo travellers
17 review
4.0/5
Very Good
Posted on Sep 30, 2024
I recently stayed at the Novotel Guangzhou Baiyun International Airport for a stopover during my trip to Kuala Lumpur. The location of the hotel is excellent for those in transit, with its proximity to the airport, making it highly convenient. However, there are a few areas where improvements could be made. Clearer signage to the hotel would be helpful, as finding the entrance was somewhat confusing. Additionally, the Wi-Fi connectivity was below expectations, with intermittent issues that made it difficult to stay connected. Overall, it was a satisfactory stay, but with some attention to these areas, it could offer a more seamless experience for guests.
6/12
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. China Internet can not use foreign website such as Face book ,Instagram , Google etc. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Novotel Guangzhou Baiyun Airport Hotel
-JeanT
Standard King Room
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 20, 2024
hotel is just a walk away from the airport, which is very convenient! we had a great stay and also ordered room service. food was served hot, but taste wise was pretty average. nevertheless, will highly recommend this hotel if you are looking for one near the airport to catch your morning flights 👍
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Tie Boon Ping
Standard King Room
Stayed in Jan 2025
Solo travellers
8 review
5.0/5
Outstanding
Posted on Feb 21, 2025
Within walking distance from terminal 1 from level 3 door 12 exit. The terminal walk path after crossing the road is shared by Pullman Hotel and Novotel Hotel. Walk straight to enter into the Pullman Hotel entrance and take the escalator down to level 1 turn left at Pullman Hotel lobby, there is an indoor path near the exit door of Pullman that will lead to Novotel Hotel lobby with another one left and one right turn with the indoor path.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Anonymous User
Executive King Room
Stayed in Jan 2025
Solo travellers
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
It was so clean and well organized hotel to stay. All the staff were so kind. Excellent experience.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Pammy N.
Standard King Room
Stayed in Jul 2024
Couples
8 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Best American Breakfast I could hope for,not many hotels cater for foreigners.I was so pleased!
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Exygolf
Standard King Room
Stayed in Dec 2024
Solo travellers
6 review
4.2/5
Very Good
Posted on Feb 1, 2025
Stayed here as I was catching an early flight. Friendly Staff very helpful in moving me swiftly to a new room because of noise next door. Room was spacious and clean.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel
Russell Eva
Standard King Room
Stayed in Dec 2024
Other
19 review
5.0/5
Outstanding
Posted on Jan 28, 2025
Very nice stay! Super convenient if you have an early flight the next day. Shuttle bus is great and on time. The front desk is friendly and welcoming.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Guangzhou Baiyun Airport Hotel