Deyu Hotel (Guangzhou City Plaza Keyun Road Subway Station) Reviews

Response from Property: Hello dear guests! Thank you very much for choosing to stay at Deyu Hotel and giving us your favorable review! Your satisfaction is the best affirmation and encouragement for us. Deyu Hotel is committed to providing you with a cordial and thoughtful stay experience. We sincerely look forward to your visit again and wish you a happy life!

Response from Property: Dear friend: Hello! Thank you very much for sharing your stay experience with us and providing us with valuable comments and suggestions. Your feedback on the smell of smoke in the room is taken very seriously and will be investigated. Normally, as long as you are not in the room by yourself This problem will not occur even if you smoke inside. Secondly, this is the problem with drainage. Xiaode’s bathroom drainage design is such that a curved water storage bay is installed at the drain outlet to prevent things from falling down and being directly flushed away. , this accessory can be picked up directly without affecting drainage. Third: The reason for the lack of hygiene in the room is because the lady who cleans the room is a newly recruited Xiaode. We will strengthen training. If you encounter any problems during your stay in the hotel, you can directly call the front office to report the problem to us. I'm really sorry for bringing a bad check-in experience. Fourth: WiFi problems. Each room in Xiaode's house has independent WiFi. Xiaode will ask network technicians to come over to detect the problems you have reported. We have made improvements in time. We failed to leave you with perfect memories this time. We look forward to making it up next time (give us a chance!) We are working hard and look forward to your witnessing! wish all the best!

Response from Property: Dear friend: Hello! Thank you for choosing Deyu Apartment. We are honored to serve you. At the same time, thank you for your valuable suggestions to us. Your feedback on the problem of the wash basin in the room is that the decoration style of each hotel is different, and now newly opened hotels basically have this decoration style. The pillars in the room are the load-bearing floors. There is no way to change the wall, and you said that about the decoration problem, Xiaode will communicate with the property management and let the workers start work after 10 o'clock, and it is already the finishing work. The next time you have the opportunity to stay at Xiaode These problems won't exist. We know that this is the greatest care and help to us, and we will seriously study and solve it to provide you with a more comfortable and warm stay experience. All the hotel staff look forward to your stay again!

Response from Property: Dear friend: Hello! Thank you for choosing Deyu Apartment. We are honored to serve you. At the same time, thank you for your valuable suggestions to us. First: You reported that the room has a white ash smell because the fourth floor of the property is being renovated and has been whitewashed in the final stage, so some smell will drift down. Second: There are cockroaches because it is now day and night in Guangdong. The temperature difference is large, so Xiaode doesn’t have it when cleaning the room. Living cockroaches and mosquitoes cannot be 100% problem-free. Xiaode’s family does disinfection work every week. Third: Do you give feedback on the faucet? The problem with water discharge is that when Xiaode's house cleans the water storage tank at the beginning of each month, the water pipes in each room are not drained and a little dirty water will remain. These problems will not exist the next time you have the opportunity to stay in Xiaode. We know that this is the greatest care and help to us, and we will seriously study and solve it to provide you with a more comfortable and warm stay experience. All the hotel staff look forward to your stay again!

Response from Property: Dear friend: Hello! Thank you for choosing Deyu Apartment. We are honored to serve you. At the same time, thank you for your valuable suggestions to us. You reported that there were cockroaches in the room because the temperature difference between day and night is large in Guangdong. Xiaode did not clean the room. Living cockroaches cannot be 100% problem-free. Xiaode will Immediately arrange the disinfection work. If you have any decoration issues, Xiaode will communicate with the property management and let the workers start work after 10 o'clock. And it is already the finishing work. You will not stay at Xiaode next time you have the opportunity. There will be these problems. We know that this is the greatest care and help to us, and we will seriously study and solve it to provide you with a more comfortable and warm stay experience. All the hotel staff look forward to your stay again!

Response from Property: Hello dear guests! Thank you very much for your stay and detailed review. From the issues reported in your review, the high-definition projector installed on the bedside will also be fed back to the engineer for follow-up processing. We are sorry to see that your stay did not meet your expectations. We have been working hard to solve the problems you mentioned. We apologize for the inconvenience caused to you. The branch management attaches great importance to it and has made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again! wish you a happy life!

Response from Property: Dear friend: Hello! Thank you for choosing Deyu Hotel. We are honored to serve you. At the same time, thank you for your valuable suggestions to us. You reported that the decoration is noisy. Xiaode has communicated with the property management and asked the workers to start work after 10 o'clock. The workers sometimes take convenience and do not consider the feelings of the residents. This brings you It's inconvenient, and we are finishing the work now. There is also the window problem you mentioned. The windows in Xiaode's house are all external windows and are ventilated. You can book a room with a double bed next time. The distance between the windows and the floor is very wide. Yes, you will not have these problems next time you have a chance to stay at Xiaode. We know that this is the greatest care and help to us, and we will seriously study and solve it to provide you with a more comfortable and warm stay experience. All the hotel staff look forward to your stay again!

Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time

Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time

Response from Property: Hello dear guests! Thank you very much for choosing to stay at Deyu Hotel and giving us your favorable review! Your satisfaction is the best affirmation and encouragement for us. Deyu Hotel is committed to providing you with a cordial and thoughtful stay experience. We sincerely look forward to your visit again and wish you a happy life!

Response from Property: Dear friend: Hello! Thank you very much for sharing your stay experience with us and providing us with your valuable comments and suggestions! We have made improvements in time. We failed to leave you with perfect memories this time. We look forward to making it up next time (give us a chance!) We are working hard and look forward to your witnessing! wish all the best!