Pattra Resort Hotel

Pattra Resort Hotel Reviews

Pattra Resort Hotel

No.38 Baishuizhai Avenue, Zengcheng District, Guangzhou, Guangdong, 511300, ChinaView Hotel Details
Pattra Resort Hotel
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Pattra Resort Hotel Guest Reviews

4.3/5
1004 review
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(1004)
Positive reviews(874)
Reviews with photos/video(421)
Classy environment(208)
Relaxing hot springs(147)
Loved the view(93)
Large rooms(74)
Friendly front desk staff(63)
Perfect for kids(49)
Too many mosquitoes(22)
Has facilities for children(14)
Negative reviews(130)
Mahmoudmuj
Hot Spring Room (Soaking Tub)
Stayed in May 2024
Other
2 review
2.0/5
Posted on Jun 4, 2024
I have stay in the vila with sauna but the room was very old and not so clean also the swimming pool was not clean the price is not matching with the vila I have pay 1059 for one night in this price I can get more better room
Response from Property: Dear guests: Hello! Thank you very much for staying and commenting on the hotel. We apologize for the dissatisfaction we have caused you! Due to the long opening time of the hotel, some temporary problems will inevitably occur in some facilities. We will investigate and implement the problems you have reflected and thank you for your suggestions. The upgrade of hotel hardware is being planned, and I believe your next stay will make you satisfied. All the staff of the hotel are eagerly looking forward to your visit again!
JS2132
Superior Garden-view King Room
Stayed in Oct 2023
Couples
5 review
4.0/5
Very Good
Posted on Nov 20, 2023
a big hotel, a bit old but decent. rooms are far away from each other. hotsprings are FANTASTIC!
Response from Property: Dear guest: Hello! Thank you for your careful review and affirmation of our service and hotel quality. We will definitely do every detail carefully to make consumers more satisfied and look forward to your next visit!
AGBOMADJI KODJOVI AGBESSI
Deluxe Mountain-view Twin Room
Stayed in Jul 2022
Family
35 review
4.2/5
Very Good
Posted on Aug 16, 2022
I went to Pattra with my wife and my 2 children. The hotel emplacement is just amazing, the view on the mountains is extra from the balcony. We came late the first night, although the dinner buffet was about to close, the restaurant staff managed to provide various meals and desert before closing. The next day afternoon my children spent the whole time in the afternoon in the swimming pool, till 10 PM. The breakfast and the dinner buffet are really diversified and my children were able to find their favorite meals. The staff is really friendly and ready to assist despite the language barrier. We will definitely book another weekend soon in Pattra.
Response from Property: 尊敬的賓客：您好！非常感謝您對我們酒店的支持，我們始終相信良好的口碑一定是從客人最真誠的滿意推薦出去的，金葉子温泉度假酒店是以高山温泉養生及水療為主題，並集餐飲，客房，會議，娛樂等多功能於一體的休閑度假酒店。低密度建築規劃，提供了户外活動及休閑空間，開放式落地觀景窗，讓您能遠眺羣峯連綿，近觀萬畝田園，在這喧囂的塵世中，願金葉子能給您帶來內心的平靜與美好！期待與您的再次相遇，祝您家庭幸福，生活愉快
Aboud AT
Villa (Soaking Tub)
Stayed in Oct 2024
Family
16 review
4.5/5
Great
Posted on Nov 16, 2024
Nice 😊
Response from Property: 尊敬的賓客: 您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為 每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我 們會繼續努力時刻準備着您隨時回來
Anonymous User
Hot Spring Room (Soaking Tub)
Stayed in May 2022
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 26, 2022
Very good location and service. fells like Asian resort. I prefer this hotel and want to come back again.
Response from Property: 尊敬的賓客：您好，感謝您選擇下榻碧桂園金葉子温泉度假酒店。您説好，才是真的好，一切為了您。看到您在我們酒店能擁有一個完美的度假體驗，我們感到了無比的欣喜。金葉子温泉度假酒店坐落於廣州增城市派潭白水寨風景名勝區，整個酒店處於半山腰處，四周峯高谷深，雲霧繚繞，樹木葱茂，溪水長流，被譽為廣州的“市”外桃源。期待與您在金葉子再次相遇！祝您：生活愉快，事事順意！
MaiMiao
Deluxe Suite
Stayed in Dec 2024
Family
22 review
5.0/5
Outstanding
Posted on Jan 30, 2025
The service, environment and hot springs are good. The view of sunrise, sunset and night view from the rooftop observation deck is very good in the morning and evening. On the first night of the New Year, the hotel also performed sparklers in the square at the entrance of the hot springs, which means a prosperous New Year and a better year than last year. There is a niche attraction "Dafeng Gate" nearby that is worth recommending, especially for beginner rock climbing enthusiasts. If the water volume is abundant in summer, the waterfall should be worth looking forward to. There are also rafting and facilities suitable for teenagers' outdoor activities in the scenic area.
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6/12
Response from Property: 尊敬的賓客:很高興您在酒店和您的朋友們度過了一個美好的假期，您的點評是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動，請您繼續關注我們，歡迎您再次光臨!
Xiaofeiyangmie
Mountain-view Family Suite
Stayed in Jan 2025
Family
60 review
5.0/5
Outstanding
Posted on Feb 4, 2025
Surrounded by green trees, the room is on the mountain with an unobstructed view, perfect for enjoying the fireworks outside. Although the hotel is quite old, the service is very good, the suite is large and comfortable, and we had dinner in the Chinese restaurant in the evening, which tasted good.
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Response from Property: 敬重的來賓:您好！感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升、不斷創新，期待您的再次光臨，我們將竭誠為您服務!
Yugubaobao
Superior Garden-view King Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The hotel is very good and suitable for family vacations. There are many hot springs in the hotel, as well as various water parks for children to play in. Children can play to their heart's content. The hotel service is also thoughtful. If you need anything, just call the front desk and it will be solved immediately! Very good, worth recommending!
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Response from Property: Dear guest: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued. This will also become our motivation to continue working hard and making progress. I look forward to serving you next time!
Guest User
Superior Garden-view Twin Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
This hot spring resort has a very beautiful environment, surrounded by green trees, and the air is filled with fresh air. The service staff is warm and thoughtful, making people feel like they are in the spring breeze. There are many types of hot spring pools, and the water is clear. After soaking, you can relax your body and mind and eliminate all fatigue. The facilities are also very complete, with restaurants, SPA, etc. It is a good place to relax.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Golden Leaf Hotel. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your Golden Leaf holiday trip easy, pleasant and smooth. We look forward to your visit again to experience the different style of Golden Leaf. Wish you: Happy New Year.
Guest User
Hot Spring Room (Soaking Tub)
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The environment is very good, the buffet breakfast is very rich, the children have a lot of fun, there are many varieties of hot spring pools, maybe there are many people during the holidays, but the activities during the Chinese New Year are very good, especially the fire pot show is very exciting!
Original TextTranslated by Google
Response from Property: Dear guest: I am very happy to know from your message that you have left such a good impression. I hope you can continue to pay attention to Golden Leaf Hotel in the future and tell us more about your feelings and experiences during your stay. We sincerely look forward to your visit again!
Ruyimomo
Mountain-view Family Suite
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The rooms and facilities are a bit old, but as an old hot spring resort hotel, the service is up to par, especially during the Spring Festival. Because we booked a suite with more than 1 person staying, various bathing utensils needed to be added. The service staff was able to respond quickly under such a shortage, which is great! In addition, we booked Gaofeng Pavilion, which is the highest point of the hotel. Standing on the balcony overlooking the entire town, the view is really good. At night, you can also enjoy the lights and brilliant fireworks on the balcony!
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Response from Property: Dear guests: Hello! Thank you for choosing to stay at the Golden Leaf Hotel. Your satisfaction is the unremitting pursuit of our Golden Leaf people. We will continue to provide you with better services. Thank you again for giving us a fair evaluation and look forward to your visit again! I wish you a happy life!
Youyouxue
Hot Spring Room (Soaking Tub)
Stayed in Dec 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Feb 1, 2025
A good place for hot spring vacation. Although there was a little incident when checking in, the hotel manager Yuan was able to help solve it in time. The villa pool is very comfortable, but it is difficult to climb the stairs. It is recommended that people who travel with the elderly choose carefully. The hot spring facilities are a bit old.
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Response from Property: 尊敬的賓客:您好!感謝您的光臨，同時也真誠感謝您對我們的喜愛和認可，您記住了在這裏的美好時光讓我們心裏很感動，讓賓客享有美好入住體驗是我們義不容辭的責任能得到您的讚許我們深感榮幸，同時我們也更有動力繼續前行，希望能有更多為您服務的機會!
Tengyuanminmin
Superior Garden-view Twin Room
Stayed in Dec 2024
Family
14 review
5.0/5
Outstanding
Posted on Jan 29, 2025
The hotel is very nice. From the front desk lady to the cleaning lady, they all responded with very warm and caring words and actions. The room is spacious and has a bathtub and a large balcony.
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 非常高興從您的留言中得知給您留下如此美好的印象，希望您未來可以繼續關注金葉子酒店，並將以後入住時的更多感受和體驗告訴我們，熱忱期待您的再次光臨!
Anonymous User
Hot Spring Room (Soaking Tub)
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Good experience, there are many hot spring pools in the mountains, which are satisfactory for both the elderly and children. Living on the mountain, the scenery is very good, the room has a hot spring pool and a steam room. The front desk staff is very enthusiastic. It is recommended not to choose this room type if you bring the elderly here, as there are too many stairs.
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Response from Property: 親愛的顧客：您好！非常感謝您選擇入住我們金葉子酒店，看到您的高分評價，我們都感到非常的高興和自豪，您的滿意就是對我們最好肯定與激勵，讓您住的舒心歡心是我們最大的任務。我們也相信良好的口碑一定是從客人滿意的體驗中而來的，再次感謝您的好評。高山温泉依山而建，植被茂盛，空氣清新。非常適合家庭旅遊、休閑度假養生。我們非常期待與您再次相遇！
Guest User
Villa (Soaking Tub)
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 26, 2025
🌟🌟🌟🌟🌟 🌟【Hotel name】: Jinyezi Hot Spring Hotel 🌟【Check-in time】: January 25, 2025 🌟【Check-in experience】: Great accommodation experience, thanks to ZJK butler of Jinyezi Hotel! 🌟【Check-in experience】: • Intimate service: I originally stayed in a villa, but I didn't like it, so I contacted ZJK butler. The butler was very enthusiastic and patient, and quickly helped me coordinate to change to a parent-child suite. The whole process was very smooth, which made me feel the hotel's thoughtfulness and professionalism. • Room environment: The newly changed parent-child suite is really great! The room layout is reasonable, the space is spacious, and the lighting is also very good. The facilities in the room are complete, the bedding is comfortable, and the toiletries are also high-end. Especially the children's toiletries and toys prepared for children, the details are full of care. • Overall impression: This stay at the Golden Leaf Hotel made me full of praise for the hotel's services and facilities. Whether it was the reception at the front desk or the service in the guest room, I felt the warmth of home. The environment of the hotel is also beautiful, and the surrounding scenery is pleasant, which is very suitable for leisure and vacation. 🌟【Summary】: Thank you very much for the Golden Leaf Hotel, especially the thoughtful arrangement of the housekeeper ZJK. This stay surprised me and I will come again next time! Highly recommended!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Special thanks to you for staying at the hotel and sharing. I am very happy to know from your message that you have left such a good impression. Through your meticulous description, I can feel the happiness brought to you by this trip. This is what we service providers have always pursued, and it will also become our motivation to continue to work hard and make progress. If you have special requirements, you can make an appointment in advance and inform the hotel front desk staff. It is our responsibility to provide you with satisfactory services. We look forward to serving you next time!