I booked a two-night stay at Guangzhou Leyou Youth Hostel from 5-14 to 5-16, and I actually left at 7 am from 5-15. Because of the series of problems arising from the accommodation here, my follow-up itinerary was completely messed up. I was busy rushing to the itinerary, and I didn’t have time to comment. At this time, I just wanted to write down my accommodation experience and experience for future friends to think about whether they want to live cheaply.
A concise summary, the environment is poor, the service is poor, and there is no sense of experience.
(Attached screenshots of the chat between me and the hostel housekeeper, as well as the restoration process, you can read it before you live, and it’s not too late to make a decision)
Let me talk about my business trip in Guangzhou and have fun on weekends. I didn't watch this youth hostel by myself. It was enthusiastically introduced by a friend who asked my friend. In view of the goodwill left by the YHA International Youth Hostels in Xiamen, Nanjing, and Qingdao, plus the two partial maps posted by the boss, it looks pretty clean, so let's book Friday and Saturday nights.
The hostel is in a very old commercial and residential building. The narrow walkway and the dilapidated door make the whole feeling very uncomfortable +1. The house as a whole is dozens of flats, and there are about 10 people living in it (3+4+6 people room, it feels enough for the group rent standard), anyway, when I came in and saw so many people, I turned my head and thought. After leaving, I thought about how my friend was so troublesome to find me. I couldn't help but I was afraid that she would be unhappy. Besides, it was troublesome to withdraw the deposit. After thinking about it, I had to go out during the day and just sleep at night, so I should overcome it. Then there was a nauseous night and follow-up.
It was almost nine o'clock in the evening when I arrived, and a lady who called the owner’s sister introduced me to the conditions of each house. I simply packed up my things and took care of the work. Then I went out for supper and drinks. When I came back, it was already more than one in the morning. They said that they were afraid that I would wash in the toilet and affect others' rest. They asked me to go to the other side to wash, brush my teeth in the kitchen, and witnessed the crawling Xiaoqiang (discomfort +1)
I packed up and I went back to bed to rest. The other two people in the room were still talking, because it was two o’clock in the morning and they were still talking very noisy. I wanted to sleep, so I didn’t answer when they pulled me into the topic. In the room It gradually became quiet. With the help of alcohol, I fell asleep in a daze. I felt suddenly uncomfortable and awakened. It was only three o’clock after looking at my watch. I lay down and prepared to sleep again. At this time, I was conscious and smelled the sound of my side. The sour smell of the vomit, and some people can't breathe. My first thought was that there were only a few square meters of enclosed space for 3 people. It may be due to insufficient oxygen and excessive carbon dioxide. I went to the living room and turned it around. The living room was not transparent and filled with a strange smell. I thought I should go back to sleep. But I went back and lay down. The pungent formaldehyde smell in the room (I am particularly sensitive to the smell, our company was newly renovated last year), the diffuse sour smell, makes people breathless, I can't sleep anymore, I start to brush I started to cough on my cell phone and felt uncomfortable. I ran to the living room window to let the air out. I carried it from 3 o’clock until dawn. The time was particularly difficult...
Because I worked overtime the night before and only slept for four hours. There are still many arrangements during the day on Saturday. An hour’s sleep is no guarantee that I will finish the day’s plan. I think I must hurry out and find a comfortable hotel anyway. Take a nap, after all, I spend my time and money to relax after work. I don’t want to come here to suffer when I stay in Shanghai. There is no need for this ❗️
When I saw dawn, I left a message to the housekeeper to explain the situation, said it, said that I didn’t want to live the next night, no one returned, so I called the official mobile phone, but no one answered it, and finally one was connected. , The other party said, "If you have a problem, go to WeChat to talk about it." I said, "I'm really sorry because no one is answering WeChat, so I can only trouble you." I called again after half an hour, seeing nothing. The other party just threw a message without answering the phone:
[Normal online orders can’t be refunded. If you really can’t stand it and you have to refund, then you will be charged a check-out fee with the screenshot, but it’s not now. 】
The sentence [Have a refund] [Refundable screenshots] has a spicy eye, "I'm sorry, blame me for taking my life, I just want to live well and don't want to be your home's human body air purifier."
Then he left a sentence [I have something to leave a message, I need to rest now. 】Leaving away, I thought, "Hehe, you have slept for seven or eight hours at night and need a rest, what about me? Because I live in your house and I haven't rested yet!"
The butler’s attitude and threats were irritated, and I didn’t bother to talk nonsense with him later, so I called Ctrip’s customer service directly to explain the situation.
Ctrip did not say for a while that now Leyouqing passenger service feedback, their boss has not got up yet, they have to wait for 10 o'clock to deal with it. (Okay, I'll wait~)
After 10 o’clock, Ctrip’s customer service called and said, “The merchant said that this is a pre-sale, and the cancellation expires after the payment. There is no refund for the next night ~ Ctrip will give 11 yuan compensation” (I can’t agree, it’s not because My reason is that I cannot continue to fulfill the contract. The pot set by Ctrip's game rules or the pot of the Youth Hostel. Why should I pay the bill?) I ask for an upgrade. Please ask someone at a higher level to deal with it.
Later, the customer service manager of Ctrip learned about the situation and made a call. The Youth Hostel said that it was already communicating with you. Then came the more ridiculous thing, the first sentence handled by the Youth Hostel Butler:
[I have applied with the boss here, and I will give you a good check-out screenshot, and send me a good screenshot, and I will refund you 60 room charges here. 】
…More butler wonderful replies to see pictures
(Friends, can you please wake up? How can you be worthy of praise?)
Dear Leyou Youth Hostel, for me, the experience of my stay was extremely bad, and my mood was extremely badly affected. I still discuss it with you at the very beginning. I can’t stop you from refunding the fee. I’m too lazy to write an evaluation, so don’t make two clearings, but you have to force me to make a complaint. I complained because of me. I don't know why I want to find someone who is supervising to handle the refund, but I still don't plan to comment. As a result, you still threaten me to get a refund, don’t you have a B number in your heart?
I am telling you clearly now that I will go to 400+/night for the whole season. Do you think I am really short of this 55 yuan? But this is not my problem. Why should I pay for 1 yuan? Look at your face, or look at your friendship?
I can keep silent, but threaten me with a refund before giving you a good comment? Sorry, I don't accept it. I don't need the money, I also want to tell the story, and show your ugly face for everyone to see!
For this 55 yuan, you also earned back this true record gift package, which is great.
On the night I stayed, I heard a person in charge and a young girl who had just arrived boasting that Lohas Youth Hostel has been operating very diligently and has had no bad reviews for eight years. After going through this incident, I know how the full praise came.
Original TextTranslation provided by Google