Environment: The hotel is clean, the lobby smells too pungent, the hotel is located in a moderate distance from the subway station, but the street in front of the hotel is too messy.
Facilities: The room is not soundproofed, I can hear the people in the next room and the corridor talking clearly in the room, the phone in the room seems to be broken, and the window of the room is just a wall.
‼ ️Service: Bad! Super bad! ! First, when I checked in, I booked a twin room, but the front desk gave me a single bed, and the room was very small. I went to the front desk to explain the situation and asked them to change my room, but they didn't apologize and just changed my room (the door of the new room was not locked when I went upstairs. I asked the cleaning lady and she said it was for ventilation, but I think this situation should be explained in advance, otherwise I would not dare to go in) Secondly, the next day when we came back from playing, we found that the door card could not open the door, so we went to the front desk, and they didn't give me any explanation, but just remade it for me (during the period, they asked me if it was x22, but I was 32, I was replying to the message and just said casually, then he gave me the permission of another room, I went upstairs again and still couldn't open it, then I realized that he gave me the permission of another room, so I ask, where does the safety of the guests come from? Does it mean that if I have bad intentions, I can enter other people's rooms?) What's even more ridiculous is that when I went downstairs again, the front desk asked me in a questioning tone: Are you sure it's x22? I was already angry at the time, and I directly said, isn't it written x32 on the back of your card? Then they just rebuilt it for me and told me it was open now.
In summary: This hotel is moderately close to the subway station, but the soundproofing is not good, and the service attitude is even worse! I stayed for two days, and I never saw them smile, nor did they say polite words. There was no explanation or apology for some of the situations that happened during the period. What? Did I spend nearly a thousand dollars to stay in a hotel during the holidays just to be bullied?
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