To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1449)
Positive reviews(1419)
Reviews with photos/video(304)
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Delicious breakfast(185)
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Friendly front desk staff(97)
Excellent afternoon tea(55)
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Tasty restaurant(19)
Negative reviews(30)
Sinyoung
Business Twin Bed Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 23, 2024
I stayed there with my old mon. So I really cared about choosing a hotel for her. It was so nice service compared to the price. The room was nice and breakfast was also so good. We will go back to stay there for last night in Guangzhou to take a flight. Especially thanks for Zhong, Tan. She was very kind and very helpful.
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Elaine WK Lo
Business Twin Bed Room
Stayed in Nov 2024
Travel with friends
4 review
3.2/5
Posted on Dec 18, 2024
Had a layover from Beijing back to Kota Kinabalu with about 14 hours to spare. Booked the hotel for its convenience to the airport.
Room smells of cigarettes smoke even though i requested for non-smoking room. Basic amenities, with towels inconveniently placed and seemed old. No proper place to hang clothes/robes/towels except for the open closet space with hangers. Was too tired to ask for change of room.
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have already fed it back to the relevant department and made improvements immediately. We believe that our colleagues will be more attentive in serving guests in the future. We apologize again for your displeasure and look forward to your next stay to experience our better service.
Merivynn
Business King Bed Room
Stayed in Oct 2024
Family
16 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Excellent hotel situated within 10 minutes drive from the airport by taxi. Service, amenities and cleanliness are all on par with a 4 star hotel. They also provide a free free shuttle to the airport from the hotel.
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Jeremy Fleming
Business Twin Bed Room
Stayed in Aug 2024
Family
6 review
4.7/5
Amazing
Posted on Sep 24, 2024
Very nice hotel close to the airport, fast shuttle and breakfast was delicious.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Leon3758
Business King Bed Room
Stayed in Mar 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Apr 24, 2024
My 2nd booking with Ginco Hotel at Guangzhou Airport. My scores: living room 9/10, cleaning 9/10, breakfast 10/10, pickup car 10/10. Afternoon tea was a bit disappointing, 7/10. Overall, final score 9/10, almost matching a 4-star hotel level.
You can directly contact the sales manager; she can offer a better room and a discount.
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Guangzhou Baiyun Airport Konggang Liangge Hotel will be the warmest and most unique one in your memory. Come back often to visit. I wish you: well!
CHEN
King Bed Room With Courtyard View
Stayed in Oct 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Good services and foods very nice.....
Mr Zhao and Mr Zhu
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每 一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生 活愉快!
MChu
Business King Bed Room
Stayed in Jun 2024
Couples
28 review
5.0/5
Outstanding
Posted on Sep 13, 2024
Good location Japanese style room deco free shuttle bus pickup and drop off to airport.
Response from Property: 尊敬的賓客:您好!感謝您對廣州白雲機場空港暻閣酒店的信賴!更感謝您的不吝誇獎與強烈推薦!真是愛在暻閣難以離開,暻閣是您在廣州最美、最温暖的家,您也記得有時間常回來看看喲!
Guest User
Business King Bed Room
Stayed in May 2024
Solo travellers
2 review
3.7/5
Posted on Jul 11, 2024
The hotel was good,not so neat ,was also close to the airport,the receptionist were very helpful,i enjoyed my stay
Response from Property: Dear guests, thank you for your love and approval of Kyungko. Kyungko has been trying to create a "enjoy the city" experience for visitors. I hope we can add joy and emotion to your holiday. All our staff are looking forward to your return visit!
Anonymous User
Business Twin Bed Room
Stayed in Oct 2023
Family
3 review
4.7/5
Amazing
Posted on Nov 14, 2023
The hotel is slightly further than I’ve expected. We took bus 708 from Baiyun Int Airport T1 and alighted right outside the hotel. The airport shuttle bus is definitely convenient and easy to reserve. Just scan the QR code with your wechat app @ the reception counter when you check in, & you’ll be able to let them know as and when you need the shuttle bus. One thing is - i think this hotel is more for young people. We have elderlies in our group — they mentioned the shower room and toilet is too tight & inconvenient for them, rain shower / shower head icons are too small which made them jump at the cold water etc, which i beg to differ 😅 I enjoyed the stay thoroughly!
Response from Property: Dear guest, thank you for choosing Ginco hotel and for taking the time to tell us about your experience . We are trying to improve the hotel facilities , thank you for your suggestion. We are pleased to serve you in Ginco hotel again . If you need any further assistance , please do not hesitate to contact us . We are looking forward to serving you again. All the best for you.
Yui Liangkobkit
Business King Bed Room
Stayed in Mar 2024
Family
15 review
5.0/5
Outstanding
Posted on May 17, 2024
Near Airport, should have airport shuttle services for pick up and drop off. Now they only provide 1 trip shuttle service. So have to get taxi from the airport... Hotel is very nice and clean with a very good price.
Response from Property: Dear guest: Hello! Thank you very much for your stay and appreciation! I'm glad to bring you a wonderful time on your trip. Your appreciation has greatly inspired the hotel and is also a driving force for our progress. We will continue to maintain enthusiasm and strive to make every guest feel at home. We eagerly look forward to your next visit! Welcome back to experience again, wish you a happy life!
罗妈妈私厨
Business King Bed Room
Stayed in Sep 2024
Solo travellers
1 review
4.5/5
Great
Posted on Oct 31, 2024
Spacious, clean. Front desk is quitet helpful
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇, 為了您的信賴,我們將更加堅持不懈,咱們廣州白雲機場空港暻閣酒店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開^_^!
Geluosupujiecaiyong
Business King Bed Room
Stayed in Feb 2024
Business travellers
28 review
4.5/5
Great
Posted on Mar 8, 2024
so far so good.. and people are nice there .. breakfast was better than expectations
Response from Property: Dear guests: Hello!Thank you for choosing Guangzhou Baiyun Airport Airport Xinge Hotel. It is a great honor to serve you.At the same time, thank you for your recognition of us. We know that this is the greatest love and help to us. We will seriously study and solve the problem to provide you with a more comfortable and warm stay experience.All the hotel staff look forward to your stay again!
Wong
Business Twin Bed Room
Stayed in Dec 2023
Travel with friends
15 review
4.0/5
Very Good
Posted on Feb 26, 2024
It’s the second time I book this hotel. my flight arrived 2am. The hotel pickup is very punctual this time (last time waited for 40min). Room is clean. The front desk staff is friendly and helpful.
Response from Property: 尊敬的賓客:您好!感謝您對暻閣酒店各方面的認可!但是我們知道距離您心目中的全五分標 準還有一定的差距,我們會繼續努力的!祝:開心每一天!
Guest User
Business King Bed Room
Stayed in Oct 2023
Couples
8 review
5.0/5
Outstanding
Posted on Nov 25, 2023
Loved it so much.
Response from Property: Dear Guest: Thank you for your support and trust , we will continue to do our best . We are looking forward to seeing you again . Thank you again for staying with us . Wish you happy every day!
Abbiebi
Business King Bed Room
Stayed in Aug 2023
Solo travellers
6 review
4.0/5
Very Good
Posted on Oct 3, 2023
For those wondering how to get to the hotel:
- When you get out of arrivals, go up to the 3rd floor (Check in area) and get out of Gate 42.
- A shuttle with the hotel's name will come pick you up. It might come every 10 to 15 mins.
- I called reception beforehand to let them know that I needed pick up. The receptionist who helped me spoke English fluently.
Hotel location is around 12 mins drive away. I didn't think it was that close to T2 but it wasn't too far either.
I arrived at around 10.30 pm. Checking in was smooth and easy. Not crowded. The rooms are according to photos. However, I found that the walls were quite thin; I could literally hear and feel every door that closed from outside. I couldn't get to sleep until after 11 when it all settled down. Reception did give me a pair of earplugs so those could've helped.
I took their 6 am shuttle bus to the airport the next day. It was too early for breakfast but they provided some packed snacks (a juice box and cakes).
Overall, a decent and satisfying airport hotel.
Response from Property: Dear guest, thank you for choosing Ginco hotel and for taking the time to tell us about your experience . We are very sorry about the noise , and we are trying to improve the hotel facilities. We are pleased to serve you in Ginco hotel again . If you need any further assistance , please do not hesitate to contact us . We are looking forward to serving you again. All the best for you.