Hyatt Centric Guatemala City

Hyatt Centric Guatemala City Reviews

Hyatt Centric Guatemala City

12 Calle 2-25, Guatemala City, GuatemalaView Hotel Details
Hyatt Centric Guatemala City
Hyatt Centric Guatemala CityHyatt Centric Guatemala CityHyatt Centric Guatemala City
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Hyatt Centric Guatemala City Guest Reviews

4.6/5
Great
103 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(103)
Positive reviews(98)
Reviews with photos/video(2)
Negative reviews(5)
Guest User
King Room
Stayed in Mar 2024
Friends
3 review
5.0/5
Outstanding
Posted on Mar 7, 2024
Everything was perfect, decoration , rooms, pool, food, drinks , ATTENTION!!! Nothing else to say or to asked for !!
Anonymous User
King Room
Stayed in Nov 2023
Business travellers
235 review
5.0/5
Outstanding
Posted on Nov 18, 2023
Pros: safe location, convenient to the airport, delicious dinner, professional service, comfortable room. Highlights: The breakfast is extremely rich and high quality, comparable to the most luxurious hotels. Cons: The bathtub is shallow and uncomfortable Overall: Very satisfied, will come again
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6/9
Guest User
King Room
Stayed in Jul 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Jul 24, 2023
The hotel environment is very good, with 5-star standards. The service staff Pablo has a very good attitude and is very patient. The Ctrip service staff also has a great attitude. Very good. Highly recommended.
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Matheus
Stayed in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 25, 2024
Hyatt Centric is a beautiful and well structured place. Located in one of the best places in the city with many good options around. The staff is nice, the gym is medium, the room good but considering the high price, the condition could be a little bit better comparing some other high prices hotels in the capital.
Emma
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Mar 14, 2024
Awesome hotel, the staff was very friendly and attentive to our needs. The cleaning staff was very service focused and pleasant. The rooms are super spacious and clean. The neighborhood has plenty of great eateries.
Louis
Stayed in Mar 2024
Other
1.0/5
Posted on Mar 11, 2024
Staff should be trained to know what places are around the area. I asked 3 staff members for a nice bar close by and the answer was always “ I don’t know.
Geovanny
Stayed in Feb 2024
Family
2.0/5
Posted on Feb 27, 2024
I love the Hyatt but this was a different experience. Emailed to confirm early check-in weeks in advance. Was told it can be arranged (I have the email to confirm). Arrived 9:45am and early check-in was not available. Was Asked to sit in the waiting area to “see what they can do” two staff changes later still Nothing. No one came to informed Room reserved for 2 however equipped everyday As if it was services for 1. 1 set of towels, 1 robe, had to ask for additional supplies daily. Literally daily. The second day while waiting for an additional key card since it was removed while the room was being serviced the bell man asked “did you receive your complimentary drink upon arrival” to which I responded oh no we weren’t offered anything during the time we were waiting for the room 9:45am until 15:00. While at the rooftop enjoying a drink and a bite noticed a bug on the table brought it to their attention and I was treated as if I planted the bug. They offered a Complementary beer for this I don’t know why or what the purpose of that was. Asked to schedule drop off at the airport and on my day of checkout I was told “they didn’t have that arranged for me” had to call a taxi on my own. And today a day after checking jour I receive and email asking me to check out. Which I already did YESTERDAY. I really hope I don’t get charged for this. Overall it’s a wonderful hotel, great location, excellent rooms and amenities. But this time around my personal experience wasn’t the greatest.
Emmanuella Annette
Stayed in Feb 2024
Couples
5.0/5
Outstanding
Posted on Feb 26, 2024
I really liked this property. The pool area on the 16th floor was nice (although the cabana we were seated at was missing the covering—this should be addressed) despite that it was relaxing. Rodrigo, one of the Front Desk attendants was great. He helped to make our time at the property so enjoyable. He gave us information and coordinated activities with a tour company for us during our stay. Honestly, the staff at Hyatt Centric in Guatemala City-Zona10 were polite and attentive. An added bonus was the birthday cake that was brought to our room for my husband’s birthday. I would recommend this property.
Shauna
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 25, 2024
Great hotel in the city, with a nice location. The hotel + the mall attached is very beautiful. Our room was very spacious and super clean. Rudy & the rest of the employees were so kind and helpful! We also got a chance to enjoy the rooftop pool. Not negatives but helpful information: The rooms that have 2 beds refer to them as twin beds online, they are not twins. I was able to confirm that before we booked but that was a little confusing. Our family of 4 comfortably fit in the 2 beds. Also, the mall attached, AVIA, isn’t a typical mall. The stores are higher end boutique type shops & lots of restaurants. There is a little convenience store near the pickleball courts which had lots of items and there is a small shopping center across the street with a pharmacy and other little shops.
Janssen
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 24, 2024
Superb location in Zone 10 ( business district) and good amenities all around at the hotel! We took advantage of the rooftop infinity pool and
Adrienne
Stayed in Feb 2024
Friends
5.0/5
Outstanding
Posted on Feb 22, 2024
THE place to stay in the capital. This is it. After trying other hotels for 15 years for my tours - I have a home. Professional, helpful, caring, beautiful rooms, great service. Nothing is challenging for this great team. Thanks Hyatt Centric Guatemala City. We love you back.
Joy
Stayed in Feb 2024
Business travellers
5.0/5
Outstanding
Posted on Feb 8, 2024
The Hyatt Centric is well positioned for shops and restaurants. Staff are extremely helpful, friendly and attentive. Breakfast was amazing with a wide variety of Guatemalan choices along with European. The roof top bar has a great vibe and the swimming pool on the roof is a must. From the doormen on first entry to checkout, the staff are amazing.
Juan
Stayed in Jan 2024
Business travellers
5.0/5
Outstanding
Posted on Jan 24, 2024
Great location and the premises are well maintained. The service was also really good and the food remarkable.
Joshua
Stayed in Jan 2024
Friends
5.0/5
Outstanding
Posted on Jan 19, 2024
one of the best Hyatt Centric's Ive ever stayed in. It was an wonderful hotel experience. I would definitely love to stay here again.
Teddy
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 30, 2024
Great hotel, great service and food, one of the best hotels in Guatemala