Pullman Paris la Défense Reviews

This hotel stay was originally meant to be a birthday celebration something to look forward to. However, upon arrival, we had to wait long time just to check in. After finally getting the room key, it didn’t work, and we had to call staff to open the door for us. Upon entering the room, we found the carpet covered in stains, and the toilet paper holder, door frames, and other areas were filthy with grime. There was also a strong moldy smell in the bathroom. When we complained at the front desk, they offered no real solution to the problems. To make matters worse, the room service phone line was constantly unavailable. There was simply no service to speak of. This entire experience was incredibly disappointing, and I will definitely not be returning.

Excessive waiting time for check-in: We arrived at the hotel early but were informed that check-in was only at 3:00 PM. Upon returning at the designated time, our rooms were still not ready. The last room took over 30 minutes longer to be prepared, causing unnecessary delays. Poor Cleaning Standards: Upon entering my room, I was surprised to find a hotel staff member still inside with the door closed. When I asked if the room had been cleaned, he assured me it was. However, upon checking the bed, I immediately noticed dirty stains and requested a change of linen. I had to wait in the room for approximately 15 minutes until the issue was resolved. Unexpectedly long wait for the lift: The lift was extremely slow—it took about 20 minutes to go from Level 8 to the Ground Floor. Deposit held by the hotel: While waiting to check out at reception, I asked to settle the deposit, but the staff refused, insisting they would refund it later and urging me to leave. The deposit is still being held as of now.

The room was clean and good-sized. Also walking distance to Westfield shopping mall and the metro lines. Gym was small but good enough for a quick workout.

Walk around 10mins to la defense station, there is a shopping center nearby. Some restaurants and a supermarket inside

We got a free upgrade. Lovely staff.

Cozy and convenient

The hotel wasn't clean unfortunately I would not book the same hotel again. It was overrated for the price I paid.

outdated

very good

A well appointed hotel in La Defence with easy access to shops, restaurants and transportation links.

Convenient location for business trips to La Defence area of Paris. Good breakfast and good facilities in room - apart from the lack of coffee creamer / milk. Not a great location for tourists unless you are looking to go shopping. During nighttime there are a few restaurants within walking distance in Courbevoie. The metro is a short walk of around 500m to the square and taxis can always be found at “the thumb” statue nearby.

Very good

About 5 minutes walk from metro. Service in general pretty ggod.

Quick easy business hotel for short stay and close walk to Westfield mall