SAMPATH1996
August 25, 2024
**Disappointed with Our Stay**
We recently stayed at this hotel, located on a mountaintop, and had a very disappointing experience. We booked a room for 3 people, but upon checking in at night, we were given a room that was only arranged for 2 people. This was frustrating and not what we expected.
The WiFi was extremely weak and practically unusable, which was another letdown.
The worst part of our stay was the checkout experience. According to my booking, we were allowed to check out at 4 PM. Initially, the owner disagreed with this, but after showing him the booking details, he reluctantly agreed. However, at 2 PM, the owner turned off the electricity in our room. When we asked about it, he claimed it was due to a power cut, but all other rooms, the lobby, and the corridors still had electricity. We waited for 30 to 40 minutes, but the power was never restored, so we decided to leave early.
Overall, the service was poor, and we were very disappointed with our stay. I would not recommend this hotel based on our experience.