The Westin Haikou

Great view and location. Pool is great! Make sure u bring a swimming cap. Concierge staff is friendly and super helpful!

Absolutely flawless stay. I’d definitely book again. Was able to check-in early due to the impending holiday traffic/busy period. - Staff speak English, are friendly, helpful and polite. - Clean, spacious rooms. - Good location. Thanks for the birthday cake!

Fantastic stay. Room was upgraded to a suite. Very nice and clean room.

Unfortunately, my check in experience soured the trip to this Westin. This is the first hotel in the world where I had to pay two deposits, one a pre-authorization via Trip.com and another upon check in. Upon check in I gave the front desk attendant my card to pay for the room and without asking he used it for a deposit. Since this is China, the deposit is generally not returned to a foreign card holder for 4-6 weeks. This is from experience. Though it isn't a lot of money I had cash on me for this purpose to avoid having funds withheld but was not asked. The amount was a combined $250.00, while not a lot of money, simply is annoying to pay as a deposit for a 2 night stay. The room was comfortable with a partial water view, but the hotel internal air conditioner outside the room made loud sounds, occasionally late at night. In addition, the hallways in the hotels are quite warm. The food and service with the F&B was a positive Westin quality which included 1 buffet at a reasonable price, a varied breakfast and a nice sandwich prepared to order. This service was excellent and the staff were well trained in F&B. Unfortunately, the lobby had a bad odor, was very warm, and is not comparable with other Westins I have stayed in mainland China. Staff were helpful but unfortunately, the service was geared to mainland tourists and the hotel did not seem prepared for non Mandarin speakers.

Justin Bao was very quick to pass us the gift pack upon our check out and assisted with our transport to airport! Love the fruit basket & my birthday cake on the house!

We came in a group of 7, 5 adults and 2 young children. We stayed in 2 rooms and vitality suite and it was great ! Balcony with a stunning view and breakfast delicious. The gummy section captured the kids’ hearts too.