This trip was generally good, but an accident happened at the end. The room service was good. The front desk called one day in advance to ask about the arrival time and preferences. Check-in was quick and the room was configured as required. The whole room was designed to be very comfortable. The mattress was very supportive. The room was very clean. There was a lot of fog outside the window. It was a pity that I couldn't see the beautiful scenery on both sides of the Qiantang River. Before coming, I was worried that the room would be too hot, a common problem of fully enclosed hotels. In fact, the air conditioner can be adjusted to 16 degrees of cold air. The temperature dropped overall overnight and did not affect sleep. During the period of entering and leaving the hotel, I also asked about the problem of driving outside the hotel. The front desk was quite responsible and gave a telephone reply after confirmation. However, the catering did not feel in line with the hotel's positioning. First of all, there were few choices for breakfast. The next day, there was team training. It was reasonable to separate large teams from individual guests, but I didn't see the hotel do this. The whole breakfast environment was quite noisy. When I took the steamed buns, I was scalded by the sudden steam. I quickly rinsed it with cold water. Then the staff brought the scald oin**ent, and it was not a big problem. This is a major safety hazard. Before leaving, the hotel gave a bottle of red wine and two dolls to apologize. Because the burn was not serious, we did not pursue the matter any further. I am telling you about this incident here to remind the following customers to be careful when handling steamed food.
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