Hutchison Hotel (Hangzhou West Lake Hu Bin Nanshan Road Shop) Reviews

Walking distance to West Lake and shopping malls. Family rooms are small compared with similar class hotels.

Spacious and nice hotel with a low price. close to the lake and mrt. highly recommended.

Hotel located near to the famous west lake with about short 10 minutes walk. Nearby shopping mall with many food options.

Hotel was not far from Metro and close to West Lake. Very easy to find. Room was big and clean. The only one minus point is it was almost impossible to use internet inside the room. To use Wifi, you need have Chinese telephone number so we desided to use our moblie internet but the signal was so poor.

The only good point is location nearby metro Line 1 . Travellers with big luggage need to use another path to reach hotel . If not you have to carry the luggage’s up and down 4 staircase . Although there is a robot services but the bad experience staying here for 2 days already make me forget about it’s god point . Our experience: 1 . During check in (2pm ) , only 1 room available . So we wait until 5pm get another rooms ( went to the nearby shopping mall for lunch while waiting ). 2. The 2nd room with plenty defectives that other ppl mentioned before , but we want to try our luck , so you know my answers already ….. the sensors light is defective , so it’s hard for me to insert the room card ( we did call and the front desk staff said they off the sensor already , but our first room just in function ). The second days , toilet defective , when we try to open the tank , there is some tissue paper inside ( don’t know when or who make it ) , so I need to bear until the next day morning , if the nature is call , we decided just wear the pyjamas and go to lobby toilets . I’m very angry so I just mention , no need come and fix, we want to rest because the first day complaint also ignored. ) 3.Room soundproof failed , during midnight can hear ppl laugh and singing every night . 4. Smoking cigarettes smell will come anytime , if anyone with asthma or respiratory problems please don’t ever choose here . 5. Breakfast : still acceptable but not worth with the money . 6. Laundry DIY services : 2 washers and 2 dryers - if you want to wash please stay there until finish , people will cut queue by taking out your laundry ( this really make me feel unpleasant in Hangzhou ) . So end up with we bring our clothes back to room in half dry condition. Not much photo taken because not a pleasant experience until we have no mood to take photo ..

Convenient location, free warm water during the winter session is warm hearted. Overall it is a good stay for family travelers.

Our second stay in the same hotel after we return from a short trip from Shanghai. This time, the hotel gave us an even bigger and spacious family room. We appreciated this a lot and made our last night in Hangzhou so much more pleasant. Once again the hotel staffs are super friendly and room has everything you need. Breakfast buffet is average as they do not change much of the food varieties a lot. 

The hotel is very close to the Metro which is very convenient to travel. It is also in walkable distance from the West Lake (around 10 mins walk). The room is clean and spacious. The staff are also very friendly.

Walkable distance to west lake Room was really huge Bed was very comfortable as well

The room is clean and spacious, the service is good, the location is good, in the scenic spot, and the breakfast is delicious

Location is good, but do not join the tour offered at the hotel. The tour is not at all as advertised. Did not have a good experience with the tour

Absolutely loved my stay here! The staff was incredibly welcoming, the room was spotless and cozy, and the location couldn’t have been better—close to everything. Highly recommend for anyone visiting Hangzhou!

Very nice , clean hotel Staff is friendly and rooms are spacious Also it’s near to xihu lake

The rooms were really spacious (but no windows). The location was great s it was about a 10min walk to the West Lake (which was gorgeous), and about a 10-15min walk to the shopping district / night life along Yan’an Road. If that’s too far, there is also another shopping complex just behind the hotel for convenience. The bed was comfortable and the room came with all necessary amenities, however, the room had no window. The hotel even offered a farewell gift upon out checkout which was nice and unexpected.