VIETHOME PREMIER - Masteri West Heights
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1 night
1 room, 2 adults, 0 children
All properties in Hanoi
VIETHOME PREMIER - Masteri West Heights
Opened in 2024
Masteri West Heights, Tay Mo, Quan Nam Tu Liem, Hanoi, Vietnam
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Last booked 1 hr ago










Amenities
Indoor swimming poolFree
Fitness RoomFree
Parking
Restaurant
Opening times
All amenities
Property Description
Discover all that Quan Nam Tu Liem has to offer during your stay at VIETHOME PREMIER - Masteri West Heights.
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8.8/10
I like the quiet space here, with good soundproofing against noise. The staff are also very helpful.
All 102 reviews
Surroundings
Airport: Noi Bai International Airport
(35.0km)
Train: Sapa Train
(13.8km)
Landmarks: Star Pickleball Cầu Cốc
(330m)
Landmarks: Công viên trung tâm Vinhomes Smart City
(340m)
Landmarks: MVP Fitness Vinhomes Smart City
(420m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

21
Deluxe Studio 1 Bed Room
1 queen bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
TV
Washing machine
City view
Check Availability

22
Deluxe 1 Bedroom Apartment
1 bedroom: 1 queen bed | 1 living room
Has window
Free Wi-Fi
Non-smoking
Private bathroom
TV
Washing machine
City view
Check Availability

24
Superior Apartment 2 Bedroom
2 bedrooms: 2 queen beds | 1 living room
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
Washing machine
Check Availability

23
Deluxe Apartment 2 Bedroom
2 bedrooms: 2 queen beds | 1 living room
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
Washing machine
Check Availability

30
Standard Apartment 2 Bedroom
2 bedrooms: 2 queen beds | 1 living room
Has window
Free Wi-Fi
Non-smoking
Private bathroom
TV
Washing machine
City view
Check Availability
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Guest Reviews
8.8/10
Very Good
102 reviews

- Cleanliness8.8
- Amenities8.7
- Location9.1
- Service8.5
Average for similar properties in Hanoi

Dean Mclaud
September 17, 2025
I do not recommend these serviced apartments.
We had a very bad experience from the start.
We arrived at 14:00, the stated check-in time. The address provided was vague (the complex is huge), and the contact number on the booking did not respond for some time. When he finally answered on WhatsApp, we were told the room was dirty and would take one hour to prepare. That “one hour” turned into three hours, and we only got access to the apartment around 17:00. This is unacceptable and should have been communicated in advance.
The contact person was rude and unapologetic. When we complained, he told us to “just cancel” if we didn’t like it. By then we had already paid for transport and made plans, so cancelling was not an option—and the booking site would have charged us anyway.
On the way to the apartment, the elevator broke down and we were trapped inside for about 25 minutes in the dark with no air-conditioning. We immediately contacted the owner and even sent him a video of us stuck inside. I can see on WhatsApp that he read the message and watched the video, but he offered no assistance whatsoever. Later, he claimed he was not responsible for the elevators, only the apartment—all while we were still trapped in a dangerous situation. We eventually got out only because a resident inside spoke with maintenance, and the doors opened between two floors, forcing us to climb out using a chair. Extremely unsafe.
After waiting three extra hours for “cleaning,” we entered the apartment only to find garbage on the balcony and cigarette butts, despite it being advertised as non-smoking.
That evening, we tried to use the pool—the main reason we booked this property. The posted sign clearly stated it closed at 22:00, but we were denied entry because they had arbitrarily decided to close it at 21:00.
The next morning at 08:00, someone rang our doorbell and left before I could answer. Soon after, loud drilling began in the apartment above and continued all morning. Later, around 18:00, a very loud announcement in Vietnamese played through all the hallways, making it impossible to rest.
Another major inconvenience: the key provided only works for the elevators. To even access the elevator area, there is a locked door. Since our key did not open this door, we had to wait for strangers to let us in just to reach the apartment.
In conclusion: The apartment has a decent view, but everything else about the experience was frustrating, unsafe, and unprofessional. The management is unreliable, unhelpful, and dismissive. The area itself has little to offer, with limited food options or things to do nearby. I strongly recommend avoiding this property, and I believe Trip.com should remove it from their listings.

Guest User
September 24, 2025
I like the quiet space here, with good soundproofing against noise. The staff are also very helpful.

Ant Do
August 10, 2025
It's very suitable and comfortable apartment. My recommendations are to book in advance and to check everything at checking.

Sultan_07
September 10, 2025
Normal

Guest User
July 26, 2025
Neat apartment with a balcony facing a small garden. Minimalist but fully functional furniture. Budget-friendly, especially for business travelers.

Guest User
July 24, 2025
I was impressed with the spacious and beautiful balcony. The apartment has high-quality, new furniture. Comfortable stay with everything you need.

Guest User
July 21, 2025
Cozy space with soft lighting. Has a sofa, TV, and working air conditioner. City view at sunset is lovely.

Guest User
July 18, 2025
Great location, easy to get a ride and close to shopping areas. Nice modern furniture. Suitable for both business and leisure.

Guest User
July 11, 2025
I appreciated the smart interior layout of the apartment. The balcony is ideal for relaxing after a long day. Professional service that consistently maintains high standards.
Services & Amenities
Most popular amenities
Indoor swimming pool
Free
Fitness Room
Free
Parking
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Indoor swimming pool
Opening times
Parking
Parking
Health & wellness
Fitness Room
Free
Property Policies
Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 12:00
Self check-in: Contact the property for the access code
The property will provide check-in details after booking
Child policies
Children of all ages are welcome at this property.
Children between 0 and 11 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
Breakfast not provided.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Property Description
- Opened: 2024
- Number of Rooms: 4
Phone:+84-986510510
Email:ceo.troyhouse@gmail.com
Discover all that Quan Nam Tu Liem has to offer during your stay at VIETHOME PREMIER - Masteri West Heights.
During your down time, go for a swim in the indoor pool. The gym provides a place for guests to work out.
This property is home to a restaurant.
Guests arriving by car can use the property's parking lot.
During your down time, go for a swim in the indoor pool. The gym provides a place for guests to work out.
This property is home to a restaurant.
Guests arriving by car can use the property's parking lot.
Frequently Asked Questions
What is the cancellation policy at VIETHOME PREMIER - Masteri West Heights?
Typically, cancellations of VIETHOME PREMIER - Masteri West Heights can receive total refund for certain days before arrival. The conditions will vary depending on the type of room and booking conditions. Check out the cancellation policy for more info.What is the cancellation policy at VIETHOME PREMIER - Masteri West Heights?
How much does it cost to stay at VIETHOME PREMIER - Masteri West Heights?
Prices at VIETHOME PREMIER - Masteri West Heights vary depending on dates, hotel policy, and room type. Please enter your dates to see current rates.How much does it cost to stay at VIETHOME PREMIER - Masteri West Heights?
What landmarks are close to VIETHOME PREMIER - Masteri West Heights?
VIETHOME PREMIER - Masteri West Heights is located in Hanoi, close to landmarks such as Star Pickleball Cầu Cốc, which is 330m from your search (straight-line distance).What landmarks are close to VIETHOME PREMIER - Masteri West Heights?
Does VIETHOME PREMIER - Masteri West Heights have a pool?
Yes, VIETHOME PREMIER - Masteri West Heights has a swimming pool for guests to enjoy.Does VIETHOME PREMIER - Masteri West Heights have a pool?
Does VIETHOME PREMIER - Masteri West Heights provide breakfast?
No, VIETHOME PREMIER - Masteri West Heights doesn't offer breakfast. Does VIETHOME PREMIER - Masteri West Heights provide breakfast?
What time are check-in & check-out at VIETHOME PREMIER - Masteri West Heights?
VIETHOME PREMIER - Masteri West Heights check-in begins at 14:00. Check-out time is 12:00.What time are check-in & check-out at VIETHOME PREMIER - Masteri West Heights?
Are pets allowed at VIETHOME PREMIER - Masteri West Heights?
No, pets are not permitted at VIETHOME PREMIER - Masteri West Heights.Are pets allowed at VIETHOME PREMIER - Masteri West Heights?
About This Property
Nearest Airport | Noi Bai Intl. Airport |
---|---|
Distance to Airport | 36.14KM |
Distance to Train Station | 13.76KM |
Average Price From | GBP66 |
Hotel Star Rating | 4 |