We have been fortunate to stay in quite a few hotels in our time and especially on this trip where we have travelled the length of Vietnam, experiencing wonderful hospitality in general in Vietnam. However, this hotel and its staff are beyond exceptional and most certainly beyond 5*. We are willing to say this might be the best experience we have had in any hotel worldwide, it’s just the hospitality. But we booked a room with airport transfers and breakfast and it was great. The staff know how to look after their guests on an individual basis and the personalised touches are beyond beautiful. We have no words but to describe the hospitality and service this place has provided us as overwhelmingly good. We would like to personally thank the entire team at the Peridot from Mr Long, Ms Mai & Ms Tu Anh but also everyone who works at this hotel. However, we would like to extend a special thank you to Julie! A above and beyond, exceptional human being who knows the true meaning of hospitality and service, she has done nothing except looked after us our entire stay here, she knew everything about us and welcomed us like no other person we have ever met. The service tops any hotel we have stayed in from the JW Marriott to the Intercontinental, we would go as far to say they could learn from her let alone the rest of the team. Sometimes staying in a range of hotels and visiting new places you learn that service comes in all shapes and forms but a personalised service like no other is a lifetime experience. Thank you Julie for you 10* personality & service! We will never forget this and the gift you left us at reception was a wonderful and heartwarming touch.