From beginning, when we arrived at hotel, the bellman - Mike opened the door for us with smile and helped us to carry very heavy luggage, he's funny guy lol. Then we met the FO team is so professional and wonderful to take care us during our stay there. They also arranged amazing tour to Lan Ha Bay, Tam Coc and Sapa for us in the North of Vietnam, we enjoyed the trip very much. Just a small hotel is in center of Old town with lovely pool, chilling rooftop bar, spa. We had everything we want for the place to stay in Hanoi these days. And if you dont know somewhere to eat, to do during the day in Hanoi, i suggest that you should come and ask them for some good recommendations and useful tips. Definitely stay again!!!