Hampton by Hilton Harbin Daoli

The room wasn't particularly spacious, and while the service was decent, we did encounter a minor incident with a power outage and water cutoff. I accidentally left my phone in the room after checking out, but the staff promptly notified the front desk. Their honesty in returning my lost phone was greatly appreciated. The hotel is situated in an older district, so the surroundings weren't very appealing, but the parking lot generally met our needs.

This was my second stay at this hotel, the first being two winters ago. However, this time, over a week-long stay (5 nights + 2 extension, booked via two separate Ctrip accounts), I encountered numerous areas where the hotel's management sorely needs improvement: 1️⃣ **Housekeeping**: For the first two days, as we were staying with our child, the housekeeping staff was friendly and provided extra bottled water for making formula. However, there were two noticeable oversights in their room cleaning: 1. They didn't check the levels of toiletries. On the 4th day, the body wash ran out, followed by the conditioner on the 5th day. It wasn't until the 6th day, after multiple reminders, that these were finally replenished. 2. Used glasses were not replaced with clean ones. The glasses we used on the first day were never replaced with clean ones, remaining there until our checkout. 2️⃣ **Front Desk Service**: It seemed like there was a severe lack of communication among the front desk staff. Normally, when you inform a hotel's front desk that you're out of body wash or want to extend your stay in the same room, a single mention is enough. However, regarding the body wash issue, housekeeping failed to notice it for two days. We went to the front desk early in the morning specifically to request a refill during cleaning. Yet, when we returned tired in the evening, my husband was halfway through his shower only to find there was still no body wash. It was incredibly embarrassing. The same goes for our room extension. A day in advance, early in the morning, we confirmed and processed the Ctrip order with a female front desk staff member and even went to the front desk in person to update our room cards. However, the very next morning, while we were still sound asleep, a male front desk staff member called to ask if we intended to extend our stay. Do you not check your system? Do you not communicate with each other? This directly disrupted our rest. 3️⃣ **Laundry Room**: I must warn other guests to keep a close eye on their laundry and machines. I truly encountered someone with extremely poor etiquette. My husband and I put our clothes into an empty washing machine. The cycle was 36 minutes, so we set a 35-minute timer on our phone once it started. Precisely 36 minutes later, we arrived at the laundry room only to find that the machine we were using still had 24 minutes left on its cycle. A passerby informed us that our clothes were in the dryer, saying someone claimed they were done washing and had just tossed them in. They had already been drying for 12 minutes. This means our clothes were maliciously stopped after only 10 minutes of washing and thrown into the dryer to make space for someone else to use the washer. We immediately called the front desk to request CCTV footage, but they kept deflecting. Eventually, the duty manager came up and said, 'I'll wash them for you, deliver them to your door tomorrow morning, and send a fruit platter as an apology.' The duty manager's words sounded great, but by the time we checked out, there was no sign of a fruit platter. While the clothes were eventually washed and ready, I saw no one assisting with the drying; we had to do it ourselves. It's clear that from top to bottom, the service offers only lip service, with no follow-through. 4️⃣ **Parking Difficulty**: The hotel shares a parking lot with an adjacent business university hotel, making it extremely difficult to find a spot. There were also many instances of inconsiderate parking, blocking other vehicles. Only once during my stay did a hotel staff member assist with parking, and that young man was quite helpful. However, on another occasion, my car was blocked. After it was moved, it was immediately blocked again by incoming cars. I desperately needed to leave, but kept getting blocked, even though there were no available spots for the vehicles that were doing the blocking. I spent 15 minutes unable to exit the parking lot. There was no staff on site, and no one offered assistance or guidance. The duty manager claimed they were 'getting food.' I find this unacceptable. Don't you have shift changes? This is clearly a management issue. 5️⃣ **Accessibility Facilities**: The hotel lacks accessible facilities. The steps at the entrance are steep and high. My one-year-old son accidentally tumbled down three steps, crying hysterically, with parked cars right at the bottom. A staff member nearby simply smoked a cigarette and watched with indifference. 6️⃣ **Hygiene**: I even saw cockroaches crawling on our room door. In summary, this was an extremely poor experience. Your hotel's management is severely flawed. As just one guest, I encountered so many issues. The overall experience was terrible, and it truly tarnishes the Hampton by Hilton name.