Koi Resort & Spa Hoi An

Koi Resort & Spa Hoi An Reviews

Koi Resort & Spa Hoi An

Beach, Âu Cơ, Street, Hoi An, VietnamView Hotel Details
Koi Resort & Spa Hoi An
Koi Resort & Spa Hoi AnKoi Resort & Spa Hoi AnKoi Resort & Spa Hoi An
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Koi Resort & Spa Hoi An Guest Reviews

4.4/5
Very Good
68 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(68)
Positive reviews(65)
Reviews with photos/video(5)
Negative reviews(3)
Tina Tanya
Superior Room With Garden View
Stayed in Aug 2023
Friends
103 review
4.5/5
Great
Posted on Aug 7, 2023
We loved our stay. The territory and rooms design are very stylish. The shuttle bus wasn't operating, so we had to take taxi ourselfs.
Vika
Bungalow with Garden View
Stayed in May 2024
Couples
3 review
4.7/5
Amazing
Posted on May 17, 2024
Cozy hotel, beautiful area. Very quiet and peaceful. The main drawback is the beach, if you want to spend time by the sea, then this is not the place for you. If the pool is enough, it's an excellent choice. The historical center is 15 minutes by car.
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for 3 years in China
Bungalow with Lagoon View
Stayed in Feb 2024
Couples
22 review
4.7/5
Amazing
Posted on Feb 19, 2024
Very well maintained hotel in a quiet location. Just a few minutes walk to the nearest restaurant street. There is also a shuttle service to Hoi An Ancient Town, 5km away. The hotel has 2 pool areas. The large pool is open 24 hours a day. The small pool behind the spa area is only for adults and is therefore perfect for relaxing. Both pools have a bar, but it was not occupied due to the few guests. However, you can always ask one of the employees for food and drinks. The hotel is located directly on the river bank with a beautiful view. The hotel staff was very attentive and always friendly. Even at short notice we were able to arrive a day earlier and move into our room straight away (at a completely acceptable price). Day trips, airport transfers and taxi services were also always happy to be organized for us. For breakfast there is always fresh fruit and a small but good selection of bread and baked goods, cold cuts, egg dishes, noodle soups and warm dishes. The hotel restaurant was also very tasty. The room (bugalow with lagoon view) was well maintained and fully equipped with a shower and free-standing bathtub. The only downer: the beach (on the other side of the street) is not particularly nice. Parts have already disappeared due to flooding and attempts are being made to protect the beach with large sand balloons. Unfortunately, that doesn't look very nice. We spent most of our time (when we weren't traveling) at the spa pool. Overall, a great and relaxing time, we'd love to come back!
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뚜벅뚜벅 나그네
Bungalow with Lagoon View
Stayed in Dec 2023
Friends
22 review
4.2/5
Very Good
Posted on Dec 25, 2023
It seems like a good place to enjoy the resort while traveling with friends.
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Guest User
Superior Room With Garden View
Stayed in Sep 2022
Couples
2 review
2.0/5
Posted on Sep 4, 2022
I came here for one night after seeing only good reviews on Korean blogs and pretty photos. Never go just looking at photos and good reviews. I stayed at Vinpearl next door and stayed for the last night, and it was the worst day ever. There is a bed bug I was thinking of just skipping it, but people who have had similar experiences to us have seen more and left reviews. There are few advantages, so I will list the advantages first. (other disadvantages) Advantages 1. Night pool access (almost no time limit) 2. Friendly male staff at the information desk disadvantage 1. The room is not properly maintained and is quite dirty. I made a reservation for a room on the first floor, but the bad smell of the air conditioner and the sewage smell came up, so I requested a replacement or refund. Of course, the condition of cockroach corpses and bedding inside was not good, and the internal structure was also quite poor. Kindly replaced it with a river view on the 2nd floor, and the 2nd floor did not smell and the view was good. Insects can be seen on the terrace and bathroom, and the cleaning condition is not good. Traces of bed bugs were found, especially on bedding. 2. When I wake up, I get bitten by bed bugs. ~~~~~~~~~~~~~~~~ 3. There is not much to eat for breakfast. Taste is average (not tasty) 4. No water in the hotel 5. There is a carp sculpture in the already small swimming pool, so it is smaller, and the pool bar is not operated, so flies fly. 6. The swimming pool sunbed mat is not well maintained and looks dirty. 7. Since everyone knows the location is far away, I won't mention it.. I stayed at Vinpearl for 5 nights and only stayed for 1 night, but I started to think about how big the difference of tens of thousands of won is. And unlike the blog photos, in reality, the resort looked quite old-fashioned. It's too old for that, too. And it's dirty. I wondered if I was the only one who thought it was strange, but I found out that neither Korean nor foreigners There were many people who left reviews after experiences similar to ours. If this was the first resort, the later resort would have been better, but it's a pity that it was the last.
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Sk218
Bungalow with Garden View
Stayed in Jun 2022
Family
85 review
5.0/5
Outstanding
Posted on Jun 10, 2022
The environment is very good, the scenery is picturesque, the service attitude is very good, and it is clean!
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Guest User
Stayed in Mar 2024
Other
0 review
5.0/5
Outstanding
Posted on Mar 1, 2024
We had an amazing stay over Christmas 2023. The rooms are gorgeous. Beds comfortable. The best buffet breakfast I have ever had and Hot hot water, just very comfortable and excellent relaxing place to spend a week. However this is only the tip of the iceberg the best thing about this place is the staff. They made a gorgeous Christmas tree for us and the kids. Made birthday cake and sang happy birthday to my daughter. Played and had fun with the kids. The bpeiple really make a trip to Vietnam and I cannot thank the Koi enough for showing my children why I love Vietnam so much. One nof the highlights was a cooking class with Marco, Chef extraordinaire from the Chopstix resteraunt. He was impatient with the kids and we made the most amazing dishes. We also learnt a lot about the history of food in Vietnam. I highly recommend Marco and his cooking class.
Response from Property: Dear valued guests A very good morning to you from Koi Resort & Spa Hoi An, and we hope you are doing well. We thank you for taking the time and sharing such a excellent feedback, in regards to your stay here with us. We are pleased you have been satisfied with the overall service and facilities, and in particular the attention to details provided by Mr Marco and rest of the Team. We are all looking forward to welcoming you back, in the future, in our Resort! We wish you a wonderful day! Best regards Robert Tran Front Office Director
Guest User
Stayed in Dec 2023
Other
0 review
5.0/5
Outstanding
Posted on Dec 29, 2023
Being my third trip to Hoi An, I had always wanted to stay at KOI Resort & Spa. I was always impressed with it's beautiful arched timber bridge entrance over the river. I must say that I wasn't disappointed. My experience at KOI from start to finish of my 8 night stay was nothing short of excellent. The location, the staff, the food, the Day Spa and my room were all perfect. There was nothing that I could fault at this Hoi An beach and riverfront resort, except the Pool Bar was not open at the time I was there. This was their low season and it was extremely quiet at the resort. I spent my first night in a garden view bungalow and experienced some noise very early in the morning from an outside property located behind my room. When I mentioned this to the receptionist, it was brought to the attention of the manager, and I was immediately shifted to another room. I was even upgraded to a beautiful lagoon view room. So this made my stay even more luxurious. I would definitely recommend the KOI to any visitors to Hoi An and I hope to return here again one day.
Response from Property: Dear Valued Guests, Warmest greetings from Koi Resort & Spa Hoi An and thank you for taking the time to share your feedback with us. We are so happy to know how much you enjoyed your stay experience. Our property and passionate colleagues are very deserving of your praise and I will share your kind words to our team. Wishing you a great day and we are all looking forward to welcoming you back to Koi Resort & Spa Hoi An in the soonest possible future. Best regards, Robert Tran Front Office Director
Guest User
Stayed in May 2024
Other
0 review
5.0/5
Outstanding
Posted on May 31, 2024
We came here on our honeymoon and the service was incredible! The private beach was so much fun and very intimate. The downtown area is very close and there are fun things to explore within walking distance. The resort is sweet with friendly staff. We’re very happy with the stay!
Guest User
Stayed in May 2024
Family
0 review
4.0/5
Very Good
Posted on May 26, 2024
It’s a nice resort style hotel, had a great experience with the attendant named Tina, helped us out. breakfast was good and so was the restaurant but expensive Rooms are nice, comfy beds and nice big bath. Pool is great! Nice spot for all sorts, couples/familys etc Biggest downside is that the hotel is quite a ways away from Hoi An old town. They have a shuttle but not great hours and stops at 5:30pm. Something to consider
Guest User
Stayed in May 2024
Other
0 review
4.0/5
Very Good
Posted on May 25, 2024
I stayed at Koi resort during my 2nd time visiting Hoi An. I wanted to stay close to the beach however if I had my time again I would stay much closer to An Bang beach as this end wasn't as nice - obviously no fault of Koi resort! It is such a novelty of a place with the bridge crossing the river to the resort and the huge swimming pool with the giant Koi fish leaping out of it. One thing I really liked was the adults only pool at the back of the resort which was a nice quite place to relax and read my book, I was usually the only person there. The only issue with this pool though is it is along the river, and it did get a bit windy but I suppose the positive is that it gave some reprieve from the heat! I only ate at the breakfast buffet which was quite nice, and I liked that I could sit outside near the river. I never ate dinner here as I chose to eat at Grasshopper bar and restaurant around the corner which had cheap drinks and delicious food. I also liked the ability to get a shuttle into town which ran at multiple times in the day. The only real negatives I can mention are that I found this resort to be a little pricey for food and drinks compared to other resorts in Hoi An and a couple of sneaky charges made their way onto my bill. This included when the price of something I ate from the mini bar was recorded incorrectly and they tried to charge me more on check out. This was fixed when I pointed it out with little argument. Also I believe there might be a gym but this wasn't part of the information I was given on check in. Finally the rooms aren't very sound proof and I could hear a whole conversation as my neighbours came up the stairs to their room. Otherwise it was a comfortable stay and the resort itself was lovely.
Karin Anna L
Stayed in May 2024
Friends
5.0/5
Outstanding
Posted on May 10, 2024
I stayed here for four nights and I enjoyed my stay very much. The breakfast is beautiful and comes with a large variety, their Pho station is amazing and new flavours every day. The personnel is very kind and their Vietnamese coffee is fantastic! I would highly recommend: beautiful rooms and good location if you want more calm compared to in town Hoi An. There are shuttles and taxis to easily get into town and only takes 5-10 minutes.
Response from Property: Dear Valued Guests, Thank you for your kind words and your great rating. We are so happy that we lived up to your expectations and you had a pleasant experience with us. Wishing you a great day and we are all looking forward to welcoming you back to Koi Resort & Spa Hoi An in the soonest possible future. Best regards, Hotel Management
anthony s
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 9, 2024
fantastic holiday second time we have stayed at the koi resort we highly recommend it we stayed 26 nights from 10th April to 6th may 2024 the staff in reception resturant were attentive and kind staff Anna Tracey tristram Hannah Tina. Jenny the boys we will stay again this year and next April 2025. Anthony and Ann Sluman
Response from Property: Dear Ann & Anthony, A very good morning to you from Koi Resort & Spa Hoi An, and we hope you are doing well. We thank you for taking the time and sharing such an excellent feedback, in regards to your stay here with us. We are so happy that you have been satisfied with the overall service and facilities, and in particular the attention to details provided by the KOI Team. We are all looking forward to welcoming you back next year! We wish you a wonderful day! Best regards Hotel Management
gpissio
Stayed in May 2024
Couples
4.0/5
Very Good
Posted on May 8, 2024
Having spend two nights as a twenty people group, we fascinated by the dinner buffet, its quality and quantity. Unfortunately I wasn’t happy by the breakfast quality. Bad impression made the extra charge for the espresso choice. Unacceptable for this hotel level. Anyways, the swimming pool is enormous and the service top. Access to the beach is easy but ocean water doesn’t worth a try.
Response from Property: Dear Valued Guests, Warmest greetings from Koi Resort & Spa Hoi An and thank you for taking the time to share your feedback with us. We are so happy that you've enjoyed the services at KOI in your recently stay. That said, please do accept our apologies for the issues that you experienced. We truly appreciate the entirety of your feedback and remarks, which we will analyze to improve our performance for your next visit. Wishing you a great day and we are all looking forward to welcoming you back to Koi Resort & Spa Hoi An in the soonest possible future. Best regards, Hotel Management
Sealsandeep
Stayed in Nov 2023
Couples
5.0/5
Outstanding
Posted on Nov 5, 2023
A beautiful and sprawling resort tucked in by the River and very close to Sea Beach. The rooms are comfortable and well equipped with modern amenities. Though a bit small but rooms are nice having balcony and good view. There are row of room overlooking lagoon which gives a very warm feel. 2xPools, Spa, small Gym, complimentary cycles, 2x Resturants, and ample space to chill around. Option of kayaking in Resorts lagoon is also there. The breakfast spread was decent and meets the requirements. Tea and coffee standards needs improvement though. Friendly, warm and helpful staff. Overall it was a great experience in this superb resort. Will definitely wanna come back for a 2nd stay.
Response from Property: Dear Valued Guests, Warmest greetings from Koi Resort & Spa Hoi An and wish you a happy day. It was our pleasure to learn that you had a wonderful stay with us, especially our facilities and service, which met your expectations. Through your review, we undoubtedly that we have an amazing, hard-working team dedicated to making your stay as great an experience as possible. On behalf of the Management team, we wish you all the best and look forward to welcoming you back soon. With our best regards Robert Tran Front Office Director