Jennifer
September 2, 2022
WE WONT BE BACK, we will get to that in a minute.
Given the niceness of the pictures advertised and that it was a “new hotel” we expected to get just that. It is actually an old hotel that has been bought out and slowly is undergoing updates. The photos were not incorrect, but they are airbrushed and photoshopped like a supermodel with cellulite. Ok fine, we can adjust.
The kindness and good service of the wait staff was great, and the food was excellent.
THEY HAVE LOST OUR BUSINESS:
We booked 3 nights as we were attending a family wedding. All the relatives decided to stay at the hotel after we had booked, so we brought A TON of business to that hotel because of US. One room needed to extend for one more night so we used the app to add another night. There was some glitch in the app, the payment went through twice, and the room ended up being double booked. We immediately informed the hotel ***ager and asked if he would help us out by refunding the double booking, and he flat out refused. Even after throughly explaining the situation, and telling him how ***y rooms in his hotel were filled because of us, and having that second room sit empty, he doubled down. The ***ager saved himself 5K rupees on one room only to lose thousands in future business from us.
Stay at the Dennison. It’s much nicer.