Sheraton Huizhou Beach Resort Reviews

(background: European but communicate fluently with staff in Chinese) The Sheraton welcomed us with a light-flooded lobby in traditional Asian architecture. A warm and relaxing impression. Location： The Sheraton is located between Xunliaowan (10min) and Shuangyuewan (30min), the two major tourist places on the peninsula. The hotel is located remotely, meaning no restaurants or supermarkets are close or outside the entrance. It shares the beach only with the Regal Resort, which is 1km down the beach. Therefore, its quiet and perfect for weekend-getaway from the busy city life. Facilities: The hotel offers 3-4 outdoor pools and 1 indoor pool, some remain closed/not in-use (hard to tell). Food: The hotel has a lobby bar which offers drinks and small snacks. We ordered a coffee there to be served at the pool, which was challenging and took some effort, but finally possible. (Chinese speaker) The breakfast restaurant is located on groundfloor serving up to 10:30am. Apart from common Chinese dishes, I am interested in the continental food variety, here the hotel was offering very soft "french style" baguette, 3 different types of cheese, and smoked duck breast as cold cut. Also, the hotel offered fresh salad buffet with a good variety including olives. For a 5 star hotel, I would expect fresh orange/fruit juice, which I could not find. The hotel offers a BBQ restaurant/bar at the waterfront, so we tried Shaokao around 7pm. we chose a 298Y package for 2ppl. The food quality was very poor and we had to return all sausages and ask 4 dishes to be put back on the BBQ. Any street BBQ tastes way better. First we were told all drinks are included, later a can of beer cost CNY40, So we had to pay additional CNY120. Disappointing experience for a 5 star hotel. Service: Concierge welcomed our taxi and opened the door, but did not offered any help for our luggage. Check-In took almost 20minutes (excluding waiting time) which is long for a 5 star hotel. We were told to go to the room, however, there wasn't clear signage where to find the right elevator to our room. Being at the pool, we tried to order drinks, as the hotel lobby is 10min away. It seems this customer wish is new to the hotel and we had to beg the hotel staff to find a solution for us. For a 5star hotel, I do expect being able to order/buy drinks/water at the pool area. The sunbeds at the pool needed cushions which are quite heavy and were located in a hidden area. (Hard to find for guests, so most guest just used their room towels on the hard benches). I would have wish that there is staff guiding/helping on that task. The F&B staff seems not well trained and supervised. Unfinished drinks have been thrown on the ground in the outdoor areas, food waste has been put in little plastic bags and clients tissues were used to clean tables and get them ready for next customers. We had to ask staff proactively to clean our table of used plates and bowls.