Manyue Lanting Hotel (Jiangbei Kaisa City Government Store)

The overall feeling of the hotel is quite grand. The room layout and facilities are relatively professional and the bedding quality is excellent. Although the desk in the room is slightly small, it does not affect the overall evaluation. The front desk service awareness is enthusiastic, the front desk manager is enthusiastic and generous, and the lobby facilities are also worthy of the price of more than 300 yuan. The Hunan cuisine next door is a bonus, so you can treat customers with dignity.

The hotel is still relatively new, but the quality of some guests is relatively poor. Hygiene: In the first room I checked in, I found a large bag of takeaway garbage behind the sofa. What did this guest think about? Is it fun? Playing hide-and-seek with the waiter? OK, the front desk is very good. The first thing they did was ask a robot to bring me the key card for another room (maybe it was because they were inconvenient and couldn't handle it? Or maybe they were just too surprised?) Do you think the matter ends here? ? ? I walked to the second room alone. When I opened the door, I was greeted by the smell of betel nut. If nothing else, there was an accident. There were three spit-out betel nut shells under the curtain. Judging by their color, they must have dried. I would like to ask this guest, what do you think? If you don’t vomit in the trash can or on the table, why don’t you vomit in the corners? Can this thing ward off evil spirits? Someone finally came here, and it was finally not that cold robot! The auntie was very nice and said she would upgrade me to a better room (can I still believe it?), but let her pick up 3 weathered betel nut shells so I could just live there. . . . Hey~ As soon as I sat down on the bed, Big Brother Betel Nut actually started playing hide and seek with me. He was hiding under the bedside table. Was it surprising or exciting? This may be a betel nut-themed room, but unfortunately I don’t like that, so I decline. I met my aunt again and she said she wanted to upgrade me to a suite. How dare I ask for it? With such a large area, there must be more things to hide. I declined. Finally, I got a room at the reservation level. Thank you to all previous guests. surprise. The hotel's hardware facilities are quite good, and the price is very reasonable, which is quite cost-effective. It's just that the way the problem is handled is terrible and the service can't keep up with the hardware. The first time this happened, the customer saw a robot, asking the customer to take the card and change rooms; In addition, the way to deal with guests' dissatisfaction is simple and rude. After checking in, they knocked on the door twice, once gave breakfast coupons, and once a plate of fruit. They all declined politely. After all, you were not here when the incident happened. You only used these to send people away afterwards. It will be counterproductive. Please improve your service. Come on.

If you want to experience what it feels like to be bitten by fleas, stay in this hotel. You can imagine the hygiene situation, so be careful! In order to save electricity, the hotel sets the temperature of the air conditioner to a very high temperature. If you are not afraid of the heat, you can try it. Hotel management is procrastinating and passive in handling problems I have stayed in many hotels and this one really impressed me.

After staying for three nights, I left my razor at the hotel and didn't tell me in time. Later, I found out that I asked the front desk to send it to me, and they didn't tell me what kind of courier to send it. I just sent it via SF collect, which didn't work well.

Ctrip said check out at 2 pm, but at 12 noon the front desk called and woke me up saying that we had a travel agency requesting check out. We will be working on September 13th. This male front desk, I am afraid you are *****, please use a negotiation tone and attitude. , customers can accept it, the commanding attitude is not good, hotel staff need to be well trained

Objectively speaking, from the perspective of public facilities and shared area, the room area and sanitary environment are worth the price. But what I want to complain about is the facilities and services! ! ! As a mid-to-high-end hotel in Huizhou that costs RMB 388 a night on weekdays, the room must at least be quiet! Room is 1019. At 1 o'clock in the middle of the night, the sound of the equipment in the room was too loud. I called customer service (I couldn't find the phone number. Later, I was told that Xiaodu could call the front desk. Why not make a reminder card in the room?) and asked for a door-to-door solution. The customer service said to call. I asked Xiaodu on the phone at 2:30 in the morning and asked Xiaodu to call the front desk. It took a long time to answer the phone. The front desk said that after asking many people, no one came to solve the problem... Because this room faces the street, the noise of traffic and equipment is very loud. Those who require a lot of sleep should not stay here! ! !

I booked two rooms and hoped to be on the same floor. I arrived at the store at 1:30 pm. Since there was no room available for the time being, only one room was opened. I asked the waiter to notify me when another room was opened. As a result, I went to the front desk after 3:30 to get another room at 4:30. The hotel's latest check-out time is 2:00. It shows that the waiter did not take the guest's request seriously and had no sense of service, which is disappointing.