This was our second visit to this resort. First time, we came two years ago ( April 2022) as a family of 4. This time, I travelled with my 14 year old daughter. On the day of the arrival , we were welcomed by a bill boy, who collected our language and waited with us in the reception area untill we received our room cards and escorted us directly to the room. Receptioni: Tasteful interior design in Moroccan style, clean with daily change of the fresh flower compositions. People at the reception are elcoming, smiling and courteous team , who gave us an envelope with the cards and the printout with all the timings. When they learnt my birthday will be during the stay, they spoke with my daughter about something. On the day of my birthday, I was pleasantly surprised to receive a birthday cake. :)) Thank you Room: The room is specious with a balcony overlooking lush lawn and a pool. The room was well maintained and cleaned daily. The bathroom was stocked with various hygiene products : shower gels, shampoo, conditioner, shaving and dental kit. The towels were changed daily. They were of a good quality and seemed to be in a relatively new state. Some of the furniture, in particularly the wardrobe in the corridor , will do with some resanding and a fresh coat of varnish. Looks a bit tired and outdated. During our stay , weight scales and a small bin were added. It is a nice touch, makes people more conscious about their daily food consumption in 'all-inclusive' hotel. As for the bin, it didn't have a liner. It is not very hygienic as the cleaner will need to wash the bin daily to avoid unpleasant smells from developing. It would be much simpler just to change a liner. It also can be a little embarrassing when a lady needs to dispose of some sanitary products.( it would be great to have bins for sanitary products in rooms and in all the public toilets too ) . Liked the fact that the cleaner made different figurines from the towels. Actually was looking forward to seeing what he will come up with next. :)) -The beds are comfortable and the beddings are crisp clean. All the pillows were very firm, which might not be to everyone's liking. -VC is strong enough for the hot Egyptian weather. Lovely detail with the wall paintings, but both of the art pieces in our room were upsidedow.🙃 Outside territory: The territory has meticulously manicured lawns. I evidenced the amount of daily labour that goes into watering and preserving this oasis in the middle of a desert; from raking off the fallen flowers, watering in early hours of the morning and very late at night, to handpicking some of the ****s. My deepest respect to all these hardworking people. The pool and nearby facilities ( the closest to the building we were staying in): The pool is well maintained and the water is clean. The toilets are cleaned regularly too. The staff are were responsive. Con: The bar near the stage with semi-submerged seats for some reason only works in the evening